Yajaira Graves

Provide remote customer service, handling inbound calls and assisting clients with a wide range of banking needs, including account management, transactions, and troubleshooting online banking issues.

- Process transfers, and other financial transactions with a high level of accuracy.

- Resolve customer inquiries, ensuring a positive experience while maintaining confidentiality and professionalism.

- Assist customers with technical issues related to online banking platforms, providing step-by-step support.

Managed data entry for student records and ensured accurate documentation of health information.

- Provided assistance in medication administration and supervised students during medication intake.

- Performed front desk duties, greeting parents, staff, and students with a professional demeanor while addressing any inquiries or needs.

Coordinated front office operations, including scheduling appointments, answering phone calls, and processing patient payments.

- Responded to emails and faxes, maintaining clear and professional communication with patients and staff.

- Managed administrative tasks such as filing, organizing medical records, and assisting in general office operations.

Provided exceptional customer service by checking in and checking out guests, ensuring a seamless experience.

- Answered phone inquiries, managed reservations, and handled guest requests.

- Managed office documentation, including emails, faxes, and general correspondence.

Assisted elderly and special needs clients with daily activities, ensuring their comfort and well-being.

- Provided personal care and support, including helping with meals, medications, and personal hygiene.

Ensured a welcoming environment for guests during breakfast hours, providing excellent service and maintaining cleanliness.

- Addressed guest inquiries and assisted with any special requests, ensuring a positive experience.