Yajaira Hernandez
McAllen
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
5
5
years of professional experience
Work History
Store Manager
WSS
07.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Responsible for creating and engaging a motivating environment by leveraging technology to enhance customer experience and streamline operations.
- Empower my team to address customer needs quickly and effectively to ensure a seamless and efficient shopping experience
- Collaborate with management to drive conversion by analyzing sales data, identifying opportunities to engage customers, and ensuring the team delivers exceptional service.
- Coach team members on effective selling techniques, encourage add-on sales, and ensure the store is visually appealing and well-stocked to maximize customer engagement
- Monitor and track key performance indicators (KPIs) such as sales (UPTs), conversion rates, customer satisfaction, as well as loyalty, fulfillment rate, omni sales
- Rally the team and strategize on adjustments necessary to meet target goals
- Regularly review KPIs with the team, ensuring they understand the importance of KPIs and how their individual performance impacts the store’s overall success
- Focus on recruiting top talent, providing comprehensive training, and offering ongoing development opportunities.
- Execute standards in recruiting, training, and developing assistant managers, supervisors, team leads, and team members
- Manage work schedules, enforce company policies, oversee inventory, cash handling, operational procedures, and maintain a safe and clean work environment
- Ensure store performance aligns with business objectives, maintain budgets, and meet shrink targets
- Review and ensure compliance with planograms, making adjustments as needed to optimize product placement, maximize sales, and maintain visual merchandising and store standards
Assistant Store Manager
WSS
11.2023 - 07.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Assisted in recruiting, hiring and training of team members.
Assistant Manager
Foot Locker
10.2020 - 10.2023
- Coaching and motivating team to inspire top performance and outstanding customer service.
- Execute standards in recruiting, hiring, training, visual merchandising, and store operations.
- Execute plans to drive key performance indicators to hit sales goals and maximize profitability.
- Enhance the Foot Locker brand and customer loyalty by empowering a team to create personal experiences for customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
Education
High School -
Mission High School
05.2019
Skills
- Microsoft Office
- Word, Excel, PowerPoint
- Customer Service Oriented
- Cash and operations management
- Organization and prioritization
- Critical Thinking
- Problem-solving
- Multitasking and organization
- Outstanding communication skills
- POS systems
- Training and mentoring
- Shift scheduling
- Team leadership and coaching
Timeline
Store Manager
WSS
07.2024 - Current
Assistant Store Manager
WSS
11.2023 - 07.2024
Assistant Manager
Foot Locker
10.2020 - 10.2023
High School -
Mission High School
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