Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yajaira Martinez

West Sacramento,CA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

CSR

Maximus Inc
04.2020 - 04.2021
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Improved customer retention rates with exceptional knowledge and personalized service recommendations.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Caregiver

IHSS
04.2018 - 12.2019
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

General Office Associate

Empire Today LLC
04.2016 - 04.2018
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Oversaw payroll processing, guaranteeing accurate calculations and timely distribution of employee payments while avoiding costly penalties related to tax withholdings or reporting errors.
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.

Education

Medical Billing And Coding - Medical Insurance Billing And Coding

MTI College
Sacramento, CA
06.2024

Medican Assistant Certificate - Medical Assisting

Kaplan College
Sacramento CA
05.2014

High School Diploma -

Heritage Peak
West Sacramento CA
05.2013

Skills

  • Written Communication
  • Interpersonal Skills
  • Effective Communication
  • Complaint Handling
  • Attention to Detail
  • Telephone Etiquette
  • Conflict Resolution
  • Positive Attitude
  • Time Management
  • Customer Focus
  • Problem Solving
  • Call Center Experience
  • Multitasking
  • Call Management
  • Complaint Resolution
  • Administrative Support
  • Problem-Solving Abilities
  • Fluent Bilingual

Timeline

CSR

Maximus Inc
04.2020 - 04.2021

Caregiver

IHSS
04.2018 - 12.2019

General Office Associate

Empire Today LLC
04.2016 - 04.2018

Medical Billing And Coding - Medical Insurance Billing And Coding

MTI College

Medican Assistant Certificate - Medical Assisting

Kaplan College

High School Diploma -

Heritage Peak

Similar Profiles

CREATE PROFILE
Yajaira Martinez