Summary
Overview
Work History
Education
Skills
Timeline
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Yajaira Mayorga

Miami,FL

Summary

A resourceful and team-oriented management level individual with a successful background leading all aspects of retail operations: merchandising, sales, customer service, inventory, personnel and payroll management. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

16
16
years of professional experience

Work History

Assistant Manager of Customer Experience

JCPenney
08.2022 - Current
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity

Sephora Inside JCP

JCPenney
07.2017 - 08.2022
  • Understand levers and indicators that affect business and coach team to deliver amazing shopping experience for clients.
  • Supports Talent Management process/assisting clients/monitor credit apps
  • Supports execution of monthly animation/making visual merchandise decision
  • Educate team monthly with agenda, role-play what was retained from weekly & monthly videos share feedback on opportunity and suggest different approaches.
  • Established long term customer relationships by using effective communication and active listening skills
  • Assisted customers with product needs and introduced new store offerings

Assistant Manager

Bath & Body Works
05.2012 - 07.2017
  • Direct workforce management activities
  • Set direction and goals for shift
  • Meet payroll targets by ensuring appropriate sales floor coverage and maintaining selling focus
  • Incorporate Loss Prevention and safety messages into daily operations.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs

CO-Manager

New York & Company Outlet
01.2011 - 01.2012
  • Analyze business and create/communicate clear action plans that optimize sales
  • Served as communication conduit between management and employees
  • Insured that employees consistently upheld customer service standards
  • Managed, motivated and trained 35+ employees
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
  • Performed regular reviews assessing each employee's performance and developed improvement plans
  • Approved regular payroll submissions for employees
  • Cross-trained existing employees to maximize team agility and performance

Supervisor

Agaci
01.2010 - 01.2011
  • Represent and reinforce brand through crisp visual presentation
  • Ensure store meets visual execution standards on all floor sets
  • Maximize use of zone priorities in order to drive profitable sales growth
  • Attract, hire, develop, inspire and retain top talent
  • Ensure onboarding and continued training of associate team
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Evaluated employee performance and coached and trained to improve weak areas
  • Achieved results by working with staff to meet established targets

Supervisor

DSW
01.2008 - 01.2010
  • Perform opening and closing routines including execution of bank deposits receipt
  • Shipment and interpret and disseminate company directives
  • Responsible for creating customer centricity
  • Evaluated employee performance and coached and trained to improve weak areas
  • Monitored workflow to improve employee time management and increase productivity
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows

Education

AS degree - Criminal Justice

Miami, FL
05.2013

High School Diploma -

Coral Gables Senior High School
Coral Gables, FL
06.2004

Skills

  • Retail Store Operations
  • P&L Management
  • Budgeting & Cost Controls
  • Shrink Reduction/Loss Control
  • Customer Service Excellence
  • Team building/Training/Supervision
  • Business Planning
  • Inventory Management
  • Customer Relations
  • Merchandising Strategies
  • Lowering shrink and staff turnover to all-time lows
  • Office management experience
  • Point-of-sale experience
  • Managerial experience

Timeline

Assistant Manager of Customer Experience

JCPenney
08.2022 - Current

Sephora Inside JCP

JCPenney
07.2017 - 08.2022

Assistant Manager

Bath & Body Works
05.2012 - 07.2017

CO-Manager

New York & Company Outlet
01.2011 - 01.2012

Supervisor

Agaci
01.2010 - 01.2011

Supervisor

DSW
01.2008 - 01.2010

AS degree - Criminal Justice

High School Diploma -

Coral Gables Senior High School

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Yajaira Mayorga