Yajaira Morfin
Phoenix,AZ
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
3
3
years of professional experience
Work History
A project operations coordinator
Bright Home Energy
01.2022 - 12.2022
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Gathered and organized materials to support operations.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Reading design plans in order to schedule electrical work accordingly
- Managed company schedule to coordinate calendar and arrange travel.
- Constantly in communication with key stakeholders such as SRP, APS, sale agents and homeowner with updates and information regarding their project process
A permit and scheduling coordinator
TITAN SOLAR POWER
03.2021 - 01.2022
- Managed complex project timelines with multiple stakeholders, ensuring successful completion within allotted timeframes.
- Keeping track of permit payments and receipts
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality, all while managing 30 different installation crew in New Mexico.
- Cultivated positive relationships with vendors and external partners to secure favorable terms for resource bookings and accommodations when necessary.
- Contributed to a reduction in employee turnover through thoughtful scheduling practices that considered individual preferences and work-life balance concerns.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
A customer service agent
DISCOVER
09.2019 - 03.2021
- Greeting card-members with a friendly tone
- Guiding customers through: credit report, payment procedures, reporting a lost and stolen, informing them of due dates, expiration dates and on promotional deals
- Above all, any general questions
- Always finding an alternative way to solve a customer issue
Education
Phoenix Community College
Phoenix, AZ06.2017
Maricopa Community Colleges - Estrella Mountain Community College
01.2015
High School Diploma -
Tolleson High School
Phoenix05.2015
Skills
- Administrative Leadership
- Staff Supervision
- Contract Management
- Data Entry
- Document Management
- Project Management
- Strategic Planning
- Permit Applications
- Updating Stakeholders
Volunteer Experience
BANNER ESTRELLA MEDICAL CENTER, 9201 W. THOMAS RD, PHOENIX, AZ, 85037, 05/2017, 01/2018, - Emergency department and surgical unit stocking, Transporting and discharge patients. Assembly IV kit for on duty nurses. Disinfecting all hospital rooms and equipment. Constantly interacting with patients and all medical professionals.
Timeline
A project operations coordinator
Bright Home Energy
01.2022 - 12.2022
A permit and scheduling coordinator
TITAN SOLAR POWER
03.2021 - 01.2022
A customer service agent
DISCOVER
09.2019 - 03.2021
Phoenix Community College
Maricopa Community Colleges - Estrella Mountain Community College
High School Diploma -
Tolleson High School
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