Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Yajaira Petruzziello

Norwalk

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

15
15
years of professional experience

Work History

Teller

Patriot National Bank
Norwalk
01.2011 - 10.2011
  • Answered customer inquiries regarding bank products and services.
  • Identified opportunities to refer customers to other areas of the bank for additional services.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Maintained accurate records of all transactions and customer interactions.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.

Call Center Representative

First County Bank
Stamford
01.2004 - 03.2009
  • Maintained detailed records of customer interactions and transactions for future reference.
  • Analyzed data collected during each call in order to identify trends in customer feedback.
  • Stayed current on relevant product and service offerings as well as competitor pricing models.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.

Teller Supervisor

First County Bank
Stamford- New Canaan
01.2004 - 03.2009
  • Resolved customer complaints promptly and efficiently while maintaining high levels of customer service.
  • Provided daily supervision and guidance to teller staff, ensuring compliance with bank policies and procedures.
  • Participated in professional development activities such as seminars or conferences related to banking regulations or best practices.
  • Collaborated with other departments to ensure smooth workflow processes across branches.
  • Monitored cash levels in all drawers; balanced cash drawers at the end of each shift.
  • Managed daily operations within assigned branch locations; provided support during peak times or absences.
  • Reviewed suspicious activity reports from tellers; reported any violations to management immediately.
  • Investigated discrepancies between actual cash counts and computer-generated totals.
  • Conducted performance reviews of tellers, providing feedback on areas of strength and opportunities for improvement.
  • Established goals and objectives for the branch; monitored progress against those goals regularly.

Customer Service Representative/ Teller

First County Bank
Fairfield County
01.2004 - 03.2009
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered customer inquiries via phone, email, and chat.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Supported sales team members to drive growth and development.
  • Collected deposits or payments and arranged for billing.

Accounts Receivable Clerk

Salesone International
Stamford
01.2003 - 01.2004
  • Investigated any discrepancies between invoices and purchase orders prior to processing payments.
  • Reviewed all incoming payments for accuracy before posting them into the general ledger system.
  • Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
  • Reconciled daily cash receipts with bank deposits.
  • Updated vendor files with new contact information or changes in payment terms upon request.

Accounts Receivable Clerk

Pitney Bowes
Stamford
01.2002 - 01.2003
  • Investigated any discrepancies between invoices and purchase orders prior to processing payments.
  • Reviewed all incoming payments for accuracy before posting them into the general ledger system.
  • Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
  • Verified accuracy of invoices and account balances.
  • Processed invoices, credit memos, and other documents related to accounts receivable.
  • Collaborated with sales team members to ensure timely collection of outstanding debts from customers.
  • Conducted research on customer accounts as needed to answer inquiries or resolve issues related to payments received or owed.

Teller/ Teller Supervisor

Fleet Bank/ Summit Bank
Darien/ Old Greenwich/ Greenwich
01.2000 - 01.2002
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Continuously updated knowledge about banking products, services, policies and regulations.
  • Performed daily reconciliation of teller drawer within established limits.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Reported any operational issues or system problems that occurred during shift promptly.
  • Followed up on requests from customers in a timely manner.

Sales Associate

Lady Foot Locker
Stamford
01.1997 - 07.2000
  • Developed promotional strategies to increase sales volume.
  • Processed transactions using a point-of-sale system.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Upsold additional items based on customer interests and needs.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Maintained cleanliness of store environment including floors, windows, displays.

Education

High School Diploma -

Westhill Highschool
Stamford, CT
06-2000

Accounting

Norwalk Community College
Norwalk, CT

Skills

  • Cash handling
  • Transaction processing
  • Customer service
  • Record keeping
  • Regulatory compliance
  • Sales referrals
  • Data entry
  • Problem solving
  • Team collaboration
  • Attention to detail
  • Conflict resolution
  • Time management
  • Fraud detection
  • Safe and vault operation

Languages

Spanish
Limited

References

References available upon request.

Timeline

Teller

Patriot National Bank
01.2011 - 10.2011

Call Center Representative

First County Bank
01.2004 - 03.2009

Teller Supervisor

First County Bank
01.2004 - 03.2009

Customer Service Representative/ Teller

First County Bank
01.2004 - 03.2009

Accounts Receivable Clerk

Salesone International
01.2003 - 01.2004

Accounts Receivable Clerk

Pitney Bowes
01.2002 - 01.2003

Teller/ Teller Supervisor

Fleet Bank/ Summit Bank
01.2000 - 01.2002

Sales Associate

Lady Foot Locker
01.1997 - 07.2000

High School Diploma -

Westhill Highschool

Accounting

Norwalk Community College

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Yajaira Petruzziello
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