Yajaira Ramirez
Houston,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
10.2022 - Current
- Provided customers with product details such as coffee blends and preparation descriptions
- Prepare and serve a variety of drinks while making connections with customers
- Help maintain food and safety regulations
- Set up and breakdown coffee bar, stations or store including cleaning and sanitizing
- Engage with customers for feedback and requests
- Offer support to team and vendors
Guest Experience Expert
Marriott International
04.2022 - 10.2022
- Retrieve and update guest details on system
- Update any necessary information to other departments
- Verify accounts and credit card information
- Communicate with third party companies to receive payments
Manager
Bodard Express
03.2019 - 01.2022
- Accomplish over 100 orders per day
- Coach new trainees and provide guidance
- Complete daily counts and maintain location fully stocked
Customer Service Representative
FMA Alliance
08.2020 - 07.2021
- Monitored customer accounts when needed
- Reach the daily goal of 250 screened calls minimum
- Use Salesforce to update client accounts and notate information
- Assist customers over the phone regarding billing issues
Store Associate
99 Cents Store Only
04.2018 - 10.2018
- Processed cash and credit transactions
- Organized store products in the correct compartment
Education
High school degree -
Davis Senior High School
01.2018
Skills
- Communication Skills
- Management
- Microsoft Programs
- Phone Etiquette
- Analytical Skills
- Problem Solving
- Cash Handling
- Customer Service
- Data Input
- Salesforce
Certification
- BLS (CPR)
- Food Handler's
Timeline
Barista
Starbucks
10.2022 - Current
Guest Experience Expert
Marriott International
04.2022 - 10.2022
Customer Service Representative
FMA Alliance
08.2020 - 07.2021
Manager
Bodard Express
03.2019 - 01.2022
Store Associate
99 Cents Store Only
04.2018 - 10.2018
High school degree -
Davis Senior High School
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