Yajaira Reyes
Flowery Branch,GA
Summary
Detail-oriented professional with 6 years in operations, logistics coordination, and client service. Skilled in building customer relationships, resolving complex issues, and managing documentation in fast-paced environments. Bilingual in English and Spanish, committed to earning customer trust and delivering outstanding service. Aiming to leverage relationship-building and problem-solving skills as a Loan Officer.
Overview
9
9
years of professional experience
Work History
Logistics Coordinator
Syfan Logistics
Gainesville, GA
10.2019 - Current
- Developed shipping schedules aligning with production timelines and customer requirements.
- Collaborated with carriers to schedule shipments and resolve transportation issues, ensuring timely delivery.
- Collaborated with internal teams to coordinate shipments between multiple locations.
- Resolved discrepancies related to product delivery or receipt, maintaining accuracy and reliability.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Assisted in implementing process improvements to boost operational efficiency within the team.
- Trained new staff on logistics procedures and best practices for seamless integration.
- Created reports on freight costs, delivery timelines, and invoices to support decision-making.
Customer Service Representative
VoiceNation
Buford, Georgia
05.2017 - 08.2019
- Handled 300–400 inbound calls daily while consistently exceeding performance goals by 30%.
- Addressed client inquiries via phone and email, ensuring timely and accurate responses.
- Resolved customer complaints by providing accurate information and solutions.
- Partnered with team members to enhance service delivery and reduce response times.
- Informed customers about products and services, fostering informed purchasing decisions.
- Maintained knowledge of company policies and procedures for effective service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supported over 4,000 client companies, ensuring professionalism, confidentiality, and accurate information on every interaction.
Education
Associate of Science - Criminal Justice
University of North Georgia
Oakwood, GA12-2023
Skills
- Shipping schedules
- Freight cost analysis
- Vendor management
- Correlation of shipments
- Process improvement
- Customer relationship management
- Sales and Client Service
- Attention to Detail
- Time Management
- Problem Solving & Conflict Resolution
- Excellent Communication
- Bilingual (English & Spanish)
Timeline
Logistics Coordinator
Syfan Logistics
10.2019 - Current
Customer Service Representative
VoiceNation
05.2017 - 08.2019
Associate of Science - Criminal Justice
University of North Georgia