Yajaira Rodriguez
Springdale,AR
Summary
Skilled Ophthalmic Technician adept at evaluating complex eye diseases and cross-examining patient medical history to verify information. Prepares patients for ophthalmology tests and maintains all operating equipment. Friendly and accommodating with excellent workflow management and task delegation skills. Safety-minded Tech delivering exceptional care and respect to all patients. Detail-oriented employee providing assistance and support to physicians for special procedures. Ready for new position with growing organization dedicated to quality patient service.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level PMA position. Ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
COA Technician
Retina Center Of Arkansas
01.2022 - 06.2023
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Assisted physician with laser procedures for vision corrective actions.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Scribe for Doctor and document any
- Administered a-scan biometry test before patient cataract surgeries to measure size and shape of affected eye.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Measured and recorded visual acuity and color vision testing.
- Document medical findings and communication between doctor and patient through EMR.
- Help with medication prescription.
Assistant Project Manager
Nabholz
07.2020 - 01.2022
- Generate contracts, process pay applications, create invoices, create project summaries for the project managers each month.
- Set up new companies in the system and validate their license and insurance policies.
- Set up new projects and enter budgets for them.
- Developed and maintained project documentation for reliable records.
- Generated weekly and monthly status reports for helpful progress tracking.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Documented project progress to fulfill project requirements and establish traceability.
- Planned, monitored and analyzed project costs to meet financial goals.
- Recruited and oversaw personnel to achieve performance and quality targets for the Excavation department.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
COA Scribe Technician
NWA Retina Assoc
02.2012 - 07.2020
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Assisted physician with laser procedures for vision corrective actions.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Measured and recorded visual acuity and color vision testing.
Customer Service Representative / COA Technician
The Eye Center
10.2009 - 07.2012
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Developed and updated databases to handle customer data.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
Seaside Pool & Spa
09.2009 - 11.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Billing Clerk
Griley Air Freight
11.2007 - 05.2009
- Entered and maintained billing information in company internal databases for accessibility.
- Verified accuracy of billing data and corrected discrepancies.
- Monitored outstanding invoices and performed collections duties.
- Managed invoicing and payment processing operations.
- Maintained detailed records of customer payments and billing adjustments.
- Processed customer invoices, credit memos and payments within established timelines.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Help truck drivers create invoices for customers.
- Generated daily, weekly and monthly reports for billing department.
Education
No Degree - Criminal Justice
El Camino College
Torrance, CA01.1999
High School Diploma -
Queen of Angels Academy
Los Angeles, CA06.1996
Skills
- Social Perceptiveness
- Monthly Inventory
- Inventory Supplies
- Operational Standards
- Answering Questions
- Medication Administration
- Appointment Scheduling
- Proper Waste Disposal
- Diagnostic Testing
- Visual Prescreening
- Preventive Maintenance
- Intraocular Pressure Measurement
- Chart Documentation
- Office Supplies and Inventory
- Medical Equipment Operations
- Data Collections
- Cleaning and Sanitation
- Supply Restocking
- Emotional Support
- Status Updates
- Retinal Procedure Assistance
- Detailed Instruction
- Tonometry
- Reporting Costs
- Clerical Support
- Patient Information Documentation
- Insurance Eligibility
- Reading Comprehension
- OCT Scanning
- Testing Visual Acuity
- Invasive Procedures
- Exam Prep
- Individualized Treatment Plans
- Dressing Changes
- Ultrasound Setup
- Insurance Billing
- Account Updates
- Ophthalmic Surgery
- Patient Engagement
- Laser Surgery Assistance
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 30 staff members.
- Learned to do Payroll at Nabholz.
Certification
- COA - Certified Ophthalmic Assistant
Languages
Spanish
Native or Bilingual
Timeline
COA Technician
Retina Center Of Arkansas
01.2022 - 06.2023
Assistant Project Manager
Nabholz
07.2020 - 01.2022
COA Scribe Technician
NWA Retina Assoc
02.2012 - 07.2020
Customer Service Representative / COA Technician
The Eye Center
10.2009 - 07.2012
Customer Service Representative
Seaside Pool & Spa
09.2009 - 11.2009
Billing Clerk
Griley Air Freight
11.2007 - 05.2009
No Degree - Criminal Justice
El Camino College
High School Diploma -
Queen of Angels Academy
- COA - Certified Ophthalmic Assistant
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