Yajaira Torres-Lenigan
San Pedro,CA
Summary
Results-driven Assistant Vice President known for outstanding productivity and efficiency in task completion. Possess strategic planning, risk management, and team leadership as specialized skills. Excel at communication, problem-solving, and adaptability, ensuring seamless operations and team synergy. Committed to leveraging these abilities for organizational growth and success.
Overview
1
1
Language
3
3
years of post-secondary education
21
21
years of professional experience
Work History
Assistant Vice President; Senior Banker II
Bank of America, National Service & Solutions
Harbor City, California
05.2015 - Current
- Directed national service operations for Bank of America client support teams.
- Resolved service issues using case tracking systems and call center tools to enhance customer satisfaction.
- Trained staff on bank procedures, service standards, and escalation paths.
- Ensured compliance with established policies, procedures and regulations.
- Facilitated timely resolution of client inquiries to enhance service quality.
- Oversaw service quality standards across Bank of America support channels to ensure compliance and improve client support.
- Developed training programs on banking systems, service tools, and documentation practices to elevate team performance.
Branch Manager
Radio Shack, Inc
El Segundo, California
10.2005 - 04.2015
- Drove store revenue by managing budgets, tracking key performance indicators, and meeting profit targets.
- Recruited, hired, trained, and scheduled store associates while providing coaching to enhance team performance.
- Modeled exceptional service standards and resolved escalated complaints to maintain customer satisfaction.
Education
Bachelor of Arts - Psychology
California State University, Dominguez Hills
Carson, CA 08.2008 - 06.2011
Skills
- Quality assurance
- Customer support
- Team training
- Leadership
- Effective communication
Languages
Spanish
Professional
Timeline
Assistant Vice President; Senior Banker II
Bank of America, National Service & Solutions
05.2015 - Current
Bachelor of Arts - Psychology
California State University, Dominguez Hills
08.2008 - 06.2011
Branch Manager
Radio Shack, Inc
10.2005 - 04.2015