Independent, highly enthusiastic, experienced and detail-oriented team player in child protective services including intake investigations, case management, adolescents and indepedent living skils. Organized with excellent time management skills. Ability multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Family Services Specialist II
Department Of Children And Family Services
07.2007 - 12.2023
Identified and reported signs and symptoms of violence, abuse and neglect for immediate intervention and remediation.
Administered case management for various families and children to provide and formulate measurable plans to determine long-term stability.
Conducted new referral interviews and completed safety assessments for up to 12 families to understand client needs and discover issues that affect safety of children.
Offered family crisis intervention and referrals to community to manage conflict and identify peaceful resolutions.
Conducted various in-home individual and family interview sessions to help families achieve safety goals and gain insight to decisions that risk safety.
Constructed comprehensive client treatment plans to establish goals and track progress.
Liaised with community organizations and provided resources and referrals to various community supports.
Planned and participated in family court hearings, completed court reports for families and tracked progress of families involved in family court.
Enhanced case management through regular monitoring, reviewing, and updating of individualized service plans.
Improved family well-being by conducting comprehensive assessments and developing tailored service plans.
Director of SCILS Visually Impaired Seniors
The First Occupational Center Of New Jersey
06.2005 - 05.2007
Rotated merchandise and displays to feature new products and promotions.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Established team priorities, maintained schedules and monitored performance.
Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Provided individualized training to reorganize clients home after losing vision, i.e. electronic devices, wardrobe, and other personalized items for optimal safety, independence and stability.
Provided safety alternative techniques used for cooking, baking, and sewing.
Defined clear targets and objectives and communicated to other team members.
Completed yearly reports to NJ Commission for Blind of progress for 60-80 clients.
Directed training and retraining of employees to boost performance and enhance business results.
Delivered services to customer locations within specific timeframes
Identified issues, analyzed information and provided solutions to problems
Excellent communication skills, both verbal and written
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