YAJAIRA VERAS

•Prioritizes work load to ensure all patients are contacted prior to their exam and those with largest responsibility to pay are given

• Determines if patient's insurance is a part of the provider network
• Makes outgoing calls to insurance companies for pre-certification or any authorization
• Receives pre-authorization from patients and/or insurance companies and documents
• Contacts patient and referring offices using HIPAA guidelines prior to scheduled exam when additional insurance information is needed
• Accurately enters a variety of information including date schedule requests received, patient name, referring physician and procedures into computer system
• Maintains positive interactions with referring offices, patients and staff
• Backs up front desk reception and scheduling area as needed

(30%) Price Quotes

• Completes payor-related information i.e., payor, payor class, date of appointment
• Obtains all workers compensation approvals from insurance companies prior to scheduled exam. Obtains signs and symptoms in order to support medical necessity

(5%) Completes other duties as assigned

• Answers phones and handles calls in a professional and timely manner
• Maintains positive interactions at all times with patients, referring offices and staff
• Schedules patient examinations according to existing company policy
• Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
• Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction
• Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices

• Answers phones and emails
• Schedules and confirms appointments
• Input customer data into company systems
• Organizes workflow and appointment by reading and routing correspondence collecting customer information, and managing assignments

• Register patients as they come for their appointments
• Schedule appointments/call patients the day before the appointment to confirm
• Enter/update demographics in database
• Look up insurance eligibility, referral/authorization request if needed
• Handle check ins/outs in a courteous and efficient manner
• Collect co-payments, co-insurances and other balances from patients