Yajaira Elizabeth Baier
Phoenix,AZ
Summary
Efficient customer service and sales professional with 5+ years of experience combined. Loyal and trustworthy participant on teams that insists on high quality outcomes and provides excellent customer service in a line of work that is meaningful. Very thorough in obtaining and conveying information. Maintains focus on ensuring that all parties receive information intended for them. Focused and Competitive individual who likes challenges thrown their way.
Overview
8
8
years of professional experience
Work History
Executive Assistant/Medical Office Manager
Desert Mobile Medical
Phoenix , AZ
06.2023 - Current
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Organized and managed complex calendar of appointments, meetings for executive team.
- Responded promptly to inquiries from patients regarding primary care services offered by the company.
- Scheduled appointments for executives with external parties such as vendors or suppliers.
- Answered phones promptly and directed calls appropriately.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
- Facilitated communication between different departments within organization.
Independent Life Insurance Broker
Family First Life
Chandler, AZ
05.2022 - 06.2023
- Evaluated leads obtained through direct referrals, lead databases and cold calling
- Resolved customer complaints regarding their existing life insurance plans promptly and efficiently.
- Followed through with underwriting to ensure that clients applications were processed in a timely manner
- Developed and maintained a client base of 100+ clients, helping with life insurance as well as retirement plans such as IUL’s.
- Educated clients about the features, advantages, and disadvantages of different types of life insurance policies.
Regional Sales Support Specialist
Grimco
Phoenix , AZ
05.2022 - 05.2023
- Handled an average of 80+ inbound calls all over coast helping with order taking, addressed concerns about products problems, offers and billing issues
- Exceeded in product knowledge to be able to quickly and proficiently assist customer with their needs
- Quickly promoted to inbound and outbound B2B sales representative for all of Arizona
- Successfully made 40+ outbound calls a day to businesses to help them order material they might need in future
- Consistently exceeded metrics and goals by thoroughly helping customers in a timely manner.
- Identified opportunities for upselling products or services based on customer needs.
Customer Service Representative
Grainger
Phoenix, AZ
08.2019 - 05.2022
- Handle 50+ inbound calls daily, with duties including signing up customers, retrieving customers’ information, helping find products for customers and canceling orders
- Thoroughly process orders and resolve customer billing issues through back office portal.
- Records extensive notes in salesforce for accurate documentation
- Professionally communicates with vendors and third party companies in a case of product delays or product changes.
- Maintained a high level of professionalism when dealing with customers.
- Resolved customer complaints promptly and efficiently.
Surgical Driver
Trinity Air Medical
Tempe , AZ
08.2018 - 04.2020
- Executed to the highest standards of professional medical conduct for transportation of vital organs for transplant surgeries and the surgeons who perform the transplant surgeries from airports to hospitals in Metropolitan Phoenix and across Arizona
- Demonstrated correct adherence to medical protocols as well as full responsiveness to the request of surgeons and other medical professionals in picking up organs and surgeons and transporting them to/from airports and hospitals
- Engage in acquisition and transfer of medical testing items and ensure that demands of surgeons and other medical professionals are met correctly and timely
- Demonstrated ability to handle emergency situations calmly and effectively.
- Need to provide excellent customer service to surgeons with very high expectations in a professional environment.
- Performed basic maintenance tasks such as checking oil levels, tire pressure.
Student Worker
Arizona State University- Finance Department
Tempe, AZ
09.2016 - 06.2018
- Handle payroll activities for the PHD students, ensuring that time cards and pay were accurate
- Proficient at using excel and microsoft word and convert paper files to PDF files for the department
- Professionally and respectfully communicated with, and responded to, requests from University professors as well as the Dean of the Finance Department
- Gained trust with confidential documents such as tests and transcripts of past and future students.
- Provided support to faculty with administrative tasks such as filing, photocopying, and mail distribution.
- Greeted visitors at the front desk, answered questions, and provided directions or assistance when needed.
Education
Bachelors Of Arts in Business Administration -
Arizona State University
Skills
- Staff Management
- Meeting planning
- Office Management
- Customer Service
- Phone Etiquette
- Highly effective communication
- Inbound sales
- Outbound sales
- EMR Software
- Staff Scheduling
- Patient Scheduling
- Problem-Solving
- Training & Development
Timeline
Executive Assistant/Medical Office Manager
Desert Mobile Medical
06.2023 - Current
Regional Sales Support Specialist
Grimco
05.2022 - 05.2023
Independent Life Insurance Broker
Family First Life
05.2022 - 06.2023
Customer Service Representative
Grainger
08.2019 - 05.2022
Surgical Driver
Trinity Air Medical
08.2018 - 04.2020
Student Worker
Arizona State University- Finance Department
09.2016 - 06.2018
Bachelors Of Arts in Business Administration -
Arizona State University
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