Summary
Overview
Work History
Education
Skills
Timeline
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Yajara Fernandez

Providence,RI

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

21
21
years of professional experience

Work History

General Manager

Wendys
12.2004 - Current
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Housekeeper

Merry Maids
04.2003 - 05.2004
  • Worked on cleaning team to service hotels, offices, and other commercial buildings.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Verified cleanliness and organization of storage areas and carts.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Education

High School Diploma -

Providence Adult Learning Center
Pawtucket, RI
06.1998

Skills

  • Distribution Management
  • Staff Supervision
  • Project Management
  • Customer Retention
  • Administrative Skills
  • Bilingual
  • Time Management
  • Efficient Multi-Tasker
  • Serv Safe Certificate

Timeline

General Manager

Wendys
12.2004 - Current

Housekeeper

Merry Maids
04.2003 - 05.2004

High School Diploma -

Providence Adult Learning Center

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Yajara Fernandez