Yajhaira Hylton
Strayer University
Easton,PA
2
Languages
1
Certification
11
years of professional experience
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Work History
Student Advisor
4 Years 2 Months- Guided students of varying ages and socio-economic backgrounds to meet educational goals by monitoring academic progress and advising on university policies, program requirements, and academic matters.
- Collaborated with a cohort of up to 400 students and departments, including Financial Aid, Student Affairs, and professors, to develop individualized course sequencing plans aligned with each student's career goals.
- Worked closely with at-risk students to identify and implement interventions and strategies, including tutoring, academic advising, and financial options.
- Although I specialize in servicing continuing and graduate students, I also assist military, international and first-year students through our call center
- Collaborated with our training team to train new hires on the use of systems such as Pinnacle, Workday, and PeopleSoft.
- On a term-by-term basis, I achieve an average of 95-100% student enrollments within my cohort and lower student debts by 22-25% per term, making it possible for them to continue their degrees until completion. I also earn the college between $44-$50k per term in revenue through enrollments
- Global Campus
Program Manager
3 Years- Monitored and assessed productivity of the NYC/Crown Heights and Brownsville Gotham Health Centers
- Updated and maintained procedural manuals to ensure compliance and operational efficiency
- Implemented and analyzed workflow (based on PCMH and PHQ9 standards) and its impact on the daily operation of areas of responsibility
- Assisted in budgetary planning of preparatory activities, monitored program expenditures, and prepared requisitions (i.e. clinical equipment, furnishing, etc.)
- Prepared monthly, quarterly and annual reports, both internal and external (i.e. funders)
- Prepared monthly, quarterly, and annual reports for internal stakeholders and funders to provide insights on program performance
- Responsible for employee supervision, talent acquisition, performance evaluations and employee development of assigned personnel in areas of responsibility and accountability
- Provided administrative supervision and support for a program of comprehensive health service of clinical and non-clinical staff involving PCAs, Registered Nurses, and related health personnel, as well as Clerical staff
- Represented the Off-site Director and Central Office in external contacts with community groups, organizations, city councils and agencies
- Participated in committees (i.e. marketing and event planning) and special projects
- Supervised employee talent acquisition, performance evaluations, and development of assigned personnel in designated areas.
- Fostered an environment of teamwork to implement and further the mission and vision of the Health + Hospitals Corporation
- Responsible for enhancing my own, as well other staff’s, personal and professional growth and development by attending institutional and external educational programs/training
- Responsible for enhancing my own, as well as other staff’s, personal and professional growth and development by attending institutional and external educational programs/training
- Ensured adherence to environmental safety standards for patient and staff safety, while providing commendable customer service in daily operations with the general public, staff, and external organizations.
Education
Master’s Degree - Theology, Urban Community Development
Date Obtained 08/2016
Bachelor of Arts - Forensic Psychology
Date Obtained 08/2005
Skills
Bilingual in English and Spanish
Career advising
Effective bilingual communication
Problem-solving and organization
Ethics and compliance
Community engagement
Leadership
Driven and committed to excellence
Team collaboration
Reliability
Adaptability and flexibility
Social media proficiency
Full computer proficiency in all Microsoft and some AI products
Recruitment strategies
Writing proficiency
Accomplishments
- Strengthened local market penetration by collaborating with Gotham Health's Marketing team in attending Spanish-speaking community meetings, public school events and the like to discuss its vision and mission.
- Supervised team of 20 staff members.
- Improved our AI tool performance (named Scout) through constant testing and data analysis of, and patterns in its outputs, then provided feedback to its builders in IT.
- Collaborated with team of 5 Quality Assurance and Training Team members in the mentoring of new advisors between 2023-2025.
- Achieved the highest graduating class among all advisors for the last three consecutive terms by introducing Sophia Learning to my students for quicker undergraduate course completion.
Certification
- Claude101 by Anthropic
- AI Fundamentals: Foundations for Understanding AI was issued by IBM SkillsBuild
- What Is Generative AI? by LinkedIn
- Certified to facilitate parent training on Violence Prevention for Families of Young Children by the American Psychological Association
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Student Advisor
Strayer University
06.2022 - CurrentRead More
Program Manager
NYC H+H/Crown Heights & Brownsville Gotham Health Centers
04.2015 - 04.2018Read More
John Jay College of Criminal Justice
Bachelor of Arts from Forensic Psychology
Read More
Nyack College
Master’s Degree from Theology, Urban Community Development
Read More