Yakaira De La Cruz
Bronx
Summary
Retail and coffee service professional with extensive experience in customer service and daily operations. Proven ability to build strong customer relationships and operate POS systems with efficiency. Demonstrates flexibility and quick problem-solving skills to achieve consistent results in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Barista /Server
The Mark Hotel
Manhattan
10.2025 - Current
- Crafted and served high-quality coffee and specialty beverages, ensuring premium presentation and consistency.
- Provided table-side beverage service aligned with fine dining and luxury hospitality standards.
- Operated and maintained espresso and brewing equipment according to quality and safety protocols.
- Delivered attentive, personalized guest service, including order taking and product recommendations.
- Maintained efficiency and composure during high-volume service and special events.
- Collaborated with service teams to ensure seamless operations and guest satisfaction.
- Managed inventory levels and upheld cleanliness, organization, and mise en place standards.
Barista/Cashier
Carlo's Bakery
Manhattan
11.2023 - 04.2025
- Operated POS systems and handled daily transactions, cash/credit payments.
- Operate and calibrate espresso machines and grinders daily.
- Resolved customer inquiries and complaints efficiently.
- Trained new hires on coffee preparation and customer service.
- Maintained visual merchandising and product presentation standards.
- Exhibited excellent communication skills while interacting with customers and coworkers, in a fast-paced environment.
- Practicing latte art techniques to enhance beverage presentation.
- Maintaining and cleaning coffee grinders, espresso machines, and brewing equipment daily.
Education
High School Diploma - AP Science, AP English, Government and Politics
ACADEMY FOR LANGUAGE & TECHNOLOGY
Bronx, NYSkills
- Bilingual
- Phone etiquette
- Food safety & cleanliness
- Sales goal achievement
- Multitasking & Teamwork
- Customer service & Problem-solving
- Beverage customization & upselling
- Espresso and coffee brewing techniques
Languages
- Spanish
- English
Timeline
Barista /Server
The Mark Hotel
10.2025 - Current
Barista/Cashier
Carlo's Bakery
11.2023 - 04.2025
High School Diploma - AP Science, AP English, Government and Politics
ACADEMY FOR LANGUAGE & TECHNOLOGY