Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Yakarhu Barrancas

Frisco,TX

Summary

Dedicated customer service professional with over 5 years of experience in ensuring client satisfaction. Specialties include: problem-solving, active listening, empathy, communication, and adaptability.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Janitorial Supervisor

JB Services
Dallas, TX
06.2021 - Current
  • Supervised daily cleaning operations across multiple facilities.
  • Inspected facilities to ensure compliance with cleanliness standards.
  • Managed inventory of cleaning supplies and equipment.
  • Performed routine maintenance checks on equipment used by janitors such as mops, vacuums.

Customer Satisfaction Representative

Lithia Driveway
Dallas, TX
06.2023 - 01.2025
  • Handled escalated complaints with professionalism and empathy.
  • Collaborated with team members to enhance customer service processes.
  • Resolved customer inquiries through phone and email communication.
  • Developed strategies to improve customer service processes and procedures.

Scheduling Coordinator

City Wide Building Services
Dallas, TX
05.2022 - 06.2023
  • Coordinated crew schedules to ensure optimal staffing levels and operational efficiency.
  • Resolved scheduling conflicts by negotiating changes with affected crew members.
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Reviewed feedback from customers regarding their experience with the scheduled crews.

Sales Advisor

H&M Retail
Dallas, TX
10.2019 - 12.2021
  • Restocked merchandise and ensured displays were visually appealing.
  • Trained new staff on store policies and procedures.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Promoted special offers and discounts to encourage additional purchases.

Education

High School Diploma -

Sunset High School
Dallas, TX
05-2017

Skills

  • Customer service
  • Conflict resolution
  • Communication skills
  • Problem solving
  • Scheduling coordination
  • Equipment maintenance
  • Reliability
  • Training and development
  • CRM software
  • Inbound and outbound calling
  • Building rapport
  • Data entry

Languages

  • English
  • Spanish

Certification

  • CPR/AED Certification, American Heart Association, 2024

Timeline

Customer Satisfaction Representative

Lithia Driveway
06.2023 - 01.2025

Scheduling Coordinator

City Wide Building Services
05.2022 - 06.2023

Janitorial Supervisor

JB Services
06.2021 - Current

Sales Advisor

H&M Retail
10.2019 - 12.2021

High School Diploma -

Sunset High School

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