Yakecia Gaut-Jenkins
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Organized simultaneous office functions and direct administrative personnel to meet needs of agency policies. Performance-oriented and driven with in-depth understanding of policy, scheduling, coordinating meetings, staff development. Skillfully coordinate resources and administrative support to provide employees with the tools to provide positive offender change through effective supervision and available resources.
Overview
19
19
years of professional experience
5
5
Certification
Work History
Unit Supervisor /District Parole Officer III
TDCJ - Parole Division
07.2005 - Current
- Performed paraprofessional counseling and custodial activities for treatment, evaluation and security of clients on active supervision.
- Played a key role in successful change management initiatives by effectively communicating benefits of new policies procedures to staff members while addressing any concerns raised during implementation stages.
- Professionally responded and forwarded grievances and conducted investigations for research and resolution of complaints.
- Improved office efficiency by streamlining processes and implementing new management strategies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry clients and employees.
- Updated reports, managed case files of client and employees, and generated reports for company database.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Reported to senior management on organizational performance and progress toward goals.
Education
Bachelor of Arts - Criminal Justice
Wiley College
Marshall, TX05.2004
Skills
- Motivational Leadership
- Documentation and Recordkeeping
- Problem-solving aptitude
- Data Analysis and Modeling
- Excellent Written and Oral Communication Skills
- Professional Demeanor
- Client Assessment and Personalized Plan
- Microsoft Office
- Office and Schedule Management
- Detail Oriented
- Conflict Resolution
- Reliability
- Multitasking Abilities
- Report Writing
- Staff Training
- Coaching and Mentoring
- Time management abilities
- Handling Complaints
Accomplishments
- Supervised team of 14 staff members.
- Achieve certificate for Motivational Interviewing by completing course of training with accuracy and efficiency.
Certification
- TLETS Training - May 2024
Timeline
Unit Supervisor /District Parole Officer III
TDCJ - Parole Division
07.2005 - Current
Bachelor of Arts - Criminal Justice
Wiley College
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