YAKEMA SMITH
Summary
Operations management professional overseeing fulfillment, inventory allocation, and reporting across wholesale and retail channels. Directs EDI processing, order management, 3PL management, and SOP improvements while coordinating with Sales, Logistics, IT, and Production to keep shipments accurate and on time. Positioned for Senior Operations Manager work that needs strong process control and day-to-day execution.
Overview
23
23
years of professional experience
Work History
Sr. Operations Manager
BCI BRANDS
07.2018 - Current
- Lead a team of 5 Sales Operations Specialists, directing daily order management and fulfillment activities.
- Coordinate the full order-to-ship process with Sales, Production, Logistics, Systems Support, and IT.
- Manage relationships with 5 third-party logistics (3PL) providers to support accurate, timely shipping and compliance.
- Oversee EDI transactions and GXS exchanges for orders, shipping updates, and fulfillment data.
- Manage product and style setup, including new styles, NRF color codes, and product data integrity.
- Develop operational reports with Systems Support and IT to improve visibility and support decision-making.
- Create SOPs and process improvements that standardize workflows, strengthen efficiency, and resolve fulfillment issues with senior leadership.
Shipping & Customer Service Manager
ECI NEW YORK / MM&R
12.2014 - 06.2018
- Processed [number] orders per shift while balancing allocation, picking, routing, and shipping priorities.
- Coordinated with Warehouse and Sales teams to keep order processing accurate and shipments on schedule.
- Managed Return Authorizations and customer returns to distribution centers, supporting timely reverse-logistics processing.
- Maintained live feeds for Target.com and Kohl's Direct to support accurate e-commerce order processing.
- Generated operational reports on allocation, picking, unconfirmed orders, and shipment activity to support daily decisions.
- Processed EDI orders, trained new employees on company systems and procedures, and supported chargeback research and resolution.
Senior Wholesale Support Representative, RTW
MICHAEL KORS
07.2011 - 09.2014
- Resolved order discrepancies, customer issues, extension requests, and fulfillment exceptions in partnership with Sales.
- Coordinated with third-party warehouse partners to route orders accurately and support on-time shipment execution.
- Generated and analyzed daily allocation, picking, unconfirmed order, and fulfillment reports to identify operational issues.
- Managed off-price orders for Century 21 and TJ Maxx while partnering with Credit to release held shipments.
- Trained new employees on systems, policies, and operational procedures to support consistent team execution.
Sales Administrator & Sales Assistant
ECKO UNLIMITED / MARC ECKO CUT & SEW
03.2006 - 07.2011
- Managed seasonal style setup and maintained accurate product data throughout each selling season.
- Entered WIP updates and placed production buys to support inventory allocation and production needs.
- Coordinated sample shipments and acted as liaison among Sales, Warehouse, Production, Credit, and customer accounts.
- Researched, processed, and issued Return Authorizations for customer accounts.
- Supported major trade shows and sales markets in Las Vegas and New York, including showroom setup and customer appointments.
Customer Service Representative / Sales Support
JONES APPAREL GROUP — GLORIA VANDERBILT
06.2003 - 03.2006
- Built strong customer relationships while keeping order processing accurate and timely across daily requests.
- Generated and analyzed shipping and open-order reports to monitor fulfillment activity and surface exceptions.
- Partnered with Buyers and internal teams to resolve order discrepancies and implement customer-requested changes.
- Collaborated with Sales Representatives and Distribution Center staff to maximize shipments and keep orders moving.
- Supported the Customer Service Manager and Supervisor with operational projects and account initiatives.
Education
Bachelor of Science - Fashion Merchandising Management
LABORATORY INSTITUTE OF MERCHANDISING
05-1998
Skills
- Operations Management
- Order Management
- Process Improvement
- Cross-functional Leadership
- Operational Reporting
- Order Fulfillment
- Inventory Allocation
- SOP Development
- 3PL Management
- EDI Management
Personal Information
Title: OPERATIONS MANAGEMENT | SALES OPERATIONS | SUPPLY CHAIN & FULFILLMENT
Timeline
Sr. Operations Manager
BCI BRANDS
07.2018 - Current
Shipping & Customer Service Manager
ECI NEW YORK / MM&R
12.2014 - 06.2018
Senior Wholesale Support Representative, RTW
MICHAEL KORS
07.2011 - 09.2014
Sales Administrator & Sales Assistant
ECKO UNLIMITED / MARC ECKO CUT & SEW
03.2006 - 07.2011
Customer Service Representative / Sales Support
JONES APPAREL GROUP — GLORIA VANDERBILT
06.2003 - 03.2006
Bachelor of Science - Fashion Merchandising Management
LABORATORY INSTITUTE OF MERCHANDISING