Summary
Overview
Work History
Education
Skills
Timeline
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Yaketa Williams

Houston,TX

Summary

Dynamic delivery driver with a proven track record at DoorDash, recognized for enhancing customer satisfaction through timely and accurate deliveries. Dependable and reliable, I utilize safe driving practices and effective time management to consistently meet tight deadlines while maintaining a positive attitude in fast-paced environments.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Professional driver prepared for role focused on efficient and timely deliveries. Brings valuable experience in route planning and customer service, ensuring reliable and consistent performance. Known for strong team collaboration and flexibility to adapt to changing schedules and tasks.

Experienced with navigating diverse routes and ensuring timely deliveries. Uses effective communication skills to enhance customer satisfaction and resolve issues. Knowledge of vehicle maintenance and safety protocols ensures reliable and secure operations.

Overview

18
18
years of professional experience

Work History

Delivery Driver

DoorDash
01.2021 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Delivery Driver

Spark/Walmart
09.2018 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Correctional Sergeant

Telford Unit
12.2023 - 09.2024
  • Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
  • Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
  • Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
  • Supervised 150 employees and performance of tasks and managed over 2000 offenders.
  • Served as a role model for subordinates, demonstrating professionalism in all aspects of job responsibilities.
  • Monitored and confirmed compliance with safety standards and regulations.
  • Reduced instances of violence within the institution through effective conflict resolution strategies and communication skills.
  • Conducted thorough investigations into allegations of misconduct or rule violations, resulting in fair disciplinary actions when necessary.
  • Resolved issues and disputes between inmates professionally and respectfully.
  • Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
  • Handled inmate counts and searches for inmates.

Leasing Consultant

Links
11.2022 - 03.2024
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Verified tenant incomes and other information before accepting lease applications.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Responded to requests and scheduled appointments for property showings.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Greeted clients, showed apartments, and prepared leases.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.

Math Teacher

Arch Ford Educational Cooperative
08.2021 - 08.2022
  • Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
  • Adapted teaching style to accommodate diverse learning needs, resulting in improved academic performance for all students.
  • Collaborated with colleagues to create interdisciplinary lesson plans, promoting a deeper understanding of mathematical connections across subjects.
  • Implemented data-driven instruction by analyzing student performance data to inform lesson planning and differentiation strategies.
  • Developed effective assessment strategies for measuring student progress in alignment with instructional goals.
  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
  • Established positive relationships with parents through regular communication regarding student progress, fostering a supportive home-school partnership.
  • Enhanced students'' understanding of complex mathematical concepts by incorporating hands-on activities and real-world examples into lessons.
  • Adjusted teaching strategies to meet diverse requirements of individualized support plans.

Correctional Sergeant

Telford Unit
11.2014 - 10.2018
  • Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
  • Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
  • Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
  • Served as a role model for subordinates, demonstrating professionalism in all aspects of job responsibilities.
  • Conducted thorough investigations into allegations of misconduct or rule violations, resulting in fair disciplinary actions when necessary.
  • Supervised 150 employees and performance of tasks and managed 2000 offenders.
  • Resolved issues and disputes between inmates professionally and respectfully.
  • Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
  • Reduced instances of violence within the institution through effective conflict resolution strategies and communication skills.
  • Monitored and confirmed compliance with safety standards and regulations.
  • Responded to emergency situations and provided first aid following facility guidelines.
  • Evaluated job performance of subordinate staff members regularly while providing constructive feedback for improvement opportunities.
  • Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
  • Handled inmate counts and searches for inmates.
  • Efficiently managed resources such as time, personnel, and equipment to ensure smooth operations within the correctional facility.
  • Completed daily work report sheets and delegated tasks to employees.

Production Worker

Pilgrim Pride
06.2013 - 11.2014
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Assisted in training new employees on production processes, ensuring a seamless integration into the team.
  • Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
  • Volunteered for additional assignments during peak work periods to keep tasks on schedule.

Front Desk Agent

Courtyard by Marriott
02.2007 - 06.2013
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Facilitated smooth guest experiences by coordinating with multiple departments across the property.
  • Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
  • Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
  • Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.

Education

No Degree - Aerospace Engineering

Texarkana College
Texarkana, TX
08-2021

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Dependable and reliable
  • Time management
  • Punctual and reliable
  • Problem-solving
  • Time management skills
  • Safe driving
  • Customer interaction

Timeline

Correctional Sergeant

Telford Unit
12.2023 - 09.2024

Leasing Consultant

Links
11.2022 - 03.2024

Math Teacher

Arch Ford Educational Cooperative
08.2021 - 08.2022

Delivery Driver

DoorDash
01.2021 - Current

Delivery Driver

Spark/Walmart
09.2018 - Current

Correctional Sergeant

Telford Unit
11.2014 - 10.2018

Production Worker

Pilgrim Pride
06.2013 - 11.2014

Front Desk Agent

Courtyard by Marriott
02.2007 - 06.2013

No Degree - Aerospace Engineering

Texarkana College

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Yaketa Williams