YAKIEA WHITE
Muskegon,MI
Summary
Adept at enhancing patient care and outcomes, my tenure at HACKLEY COMMUNITY CARE honed my expertise in HIPAA compliance and patient scheduling, alongside fostering compassionate patient interactions. Leveraging a blend of clinical documentation skills and a patient-centered approach, I've significantly contributed to streamlining operations and improving patient satisfaction. Conscientious Healthcare professional offering over 19 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
14
14
years of professional experience
Work History
Registered Medical Assistant
HACKLEY COMMUNITY CARE
02.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared and administered medications to alleviate patient symptoms.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
- Supported diagnostic processes with proficient collection of specimen samples for laboratory testing purposes.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Enhanced patient care by efficiently performing routine tests and measurements.
- Increased efficiency in the workplace by organizing and maintaining a clean and functional work environment.
- Aided in the prevention of illnesses by administering vaccinations according to established protocols.
- Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
- Provided comprehensive support for patients during their appointments, addressing concerns and answering questions.
- Reduced wait times for patients by swiftly triaging incoming cases based on urgency or severity of symptoms.
- Managed inventory of medical supplies and equipment to maintain optimal clinic operations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Continuously improved professional knowledge through attendance at workshops, seminars, or conferences related to the field of medical assisting.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Implemented care and efficiency improvements to support and enhance office operations.
- Measured patient spirometry.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Lab Assistant
TRINITH HEALTH
11.2018 - Current
- Managed specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Demonstrated competence in collecting lab samples for testing.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Worked closely with lab staff on special projects.
- Prioritized tasks efficiently to meet project deadlines while maintaining high-quality results in a fast-paced laboratory environment.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Tracked collected specimens by initialing, dating, and noting times of collection.
Lab Assistant
TRINITY HEALTH
11.2018 - Current
- Managed specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Ensured accurate test results with proper use of lab equipment and adherence to protocols.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Demonstrated competence in collecting lab samples for testing.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Prepared specimens for testing and analysis.
- Demonstrated flexibility in adapting to changing priorities or new assignments as needed within the lab environment.
- Worked closely with lab staff on special projects.
- Maintained confidentiality of sensitive information pertaining to research findings, methodologies, or patient data when required by regulations or ethical standards.
- Prioritized tasks efficiently to meet project deadlines while maintaining high-quality results in a fast-paced laboratory environment.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Maintained documentation on tests performed in lab.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Monitored and documented safety standards to verify compliance.
- Provided support and guidance to junior lab staff.
Hemodialysis Patient Care Technician
Fresenius Kidney Care Dialysis
11.2017 - 07.2018
- Increased efficiency in the dialysis process by effectively setting up, operating, and troubleshooting hemodialysis machines.
- Assisted in reducing hospitalization rates for dialysis patients by contributing to a proactive approach in identifying potential complications.
- Assisted with the accurate documentation of patient information in electronic medical records.
- Enhanced patient safety by closely monitoring vital signs and promptly reporting any changes to nursing staff.
- Supported patients'' emotional well-being through active listening, empathy, and encouragement throughout their treatment journey.
- Increased patient adherence to treatment plans through individualized education on the importance of consistent dialysis attendance.
- Boosted patient satisfaction scores by consistently addressing concerns or questions in a timely manner.
- Demonstrated strong interpersonal skills through effective communication with patients, families, physicians, nurses, and other team members.
- Facilitated seamless transitions between shifts by providing thorough updates on patient statuses and ongoing treatments during handoff meetings.
- Participated in ongoing education efforts to remain current on best practices for hemodialysis care provision.
- Educated patients and their families on kidney disease management, home-based treatment options, and lifestyle modifications.
- Expedited response times for emergencies during hemodialysis sessions by maintaining up-to-date knowledge of emergency procedures and equipment use.
- Minimized complications during hemodialysis sessions by carefully cannulating vascular access sites according to established protocols.
- Streamlined workflow processes through effective organization of supplies required for each shift.
- Improved patient comfort by providing compassionate and attentive care during hemodialysis treatments.
- Contributed to high-quality patient care by consistently adhering to facility policies and procedures, as well as regulatory guidelines.
- Maintained a clean, sterile, and organized environment for optimal patient health and infection control.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Performed routine quality control and safety checks on all equipment.
- Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
- Safely transported, transferred and positioned patients on chairs for treatment.
- Cleaned and sterilized instruments, equipment and surfaces.
- Monitored patient vital signs, lab results and other indicators of health.
- Maintained accurate patient charts and medical records.
- Cared for patients by providing personal assistance and ambulation.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Utilized medical software to document and track patient progress.
- Participated in hospital and clinic staff meetings to discuss patient care.
- Advised patients and families on health topics pertinent to care and treatment.
- Performed diagnostic tests and reported results to healthcare providers.
- Evaluated patient histories and medical records for accuracy and completeness.
- Instructed patients in at-home care and continued treatments.
Registered Medical Assistant
Muskegon Family Care
05.2012 - 04.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared and administered medications to alleviate patient symptoms.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
- Supported diagnostic processes with proficient collection of specimen samples for laboratory testing purposes.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Increased efficiency in the workplace by organizing and maintaining a clean and functional work environment.
- Enhanced patient care by efficiently performing routine tests and measurements.
- Aided in the prevention of illnesses by administering vaccinations according to established protocols.
- Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
- Provided comprehensive support for patients during their appointments, addressing concerns and answering questions.
- Reduced wait times for patients by swiftly triaging incoming cases based on urgency or severity of symptoms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Continuously improved professional knowledge through attendance at workshops, seminars, or conferences related to the field of medical assisting.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed EKGs and other tests based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Implemented care and efficiency improvements to support and enhance office operations.
- Measured patient spirometry.
Phlebotomist
Bio Blood Components
04.2011 - 01.2013
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Conducted venipuncture and other CT procedures.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Enhanced team collaboration by participating in regular meetings to discuss improvements in phlebotomy practices.
- Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
- Adapted to diverse patient needs by employing variety of blood collection techniques.
- Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
- Improved patient comfort and trust with compassionate communication and professional bedside manner.
- Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
- Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
- Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
- Provided clear post-draw instructions to patients, enhancing their understanding and compliance with care instructions.
- Enhanced patient experience by performing blood draws quickly and efficiently.
- Contributed to maintenance of patient records, ensuring accurate and up-to-date information was available for healthcare providers.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified patients' identification for proper sample collection.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Verified proper storage and transportation of specimens to laboratories.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Provided guidance and support to laboratory personnel.
- Performed laboratory tests to assist physicians in diagnosis.
- Handled insurance verification tasks using [Software] and [Software] to validate patient insurance information.
- Developed and implemented strategies to improve phlebotomy processes.
Education
NURSING
MUSKEGON COMMUNITY COLLEGE
Muskegon, MI05.2028
Associate of Science - NURSING
Grand Rapids Community College
Grand Rapids01.2026
MEDICAL ASSISTING - MEDICAL ASSISTING
Ross Medical Education Center
Muskegon, MI05.2011
No Degree - FORENSIC PATHOLOGY
Grambling State University
Grambling, LA1998
Skills
- Medical Terminology
- Immunization Administration
- HIPAA Compliance
- Laboratory Specimen Collection
- Clinical Documentation
- Anatomy and Physiology Knowledge
- Phlebotomy Techniques
- Patient Scheduling
- Minor Surgical Assistance
- Medication Administration
- Preventive Healthcare Measures
- Patient Assessments
- Medical Equipment Operation
- Vital Sign Monitoring
- Diagnostic Testing Assistance
- Medical Records Management
- Wound Care Assistance
- Privacy and confidentiality
- Needs assessments
- Medical Office Procedures
- Regulatory Compliance
- Emergency Response Preparedness
- Patient Care Coordination
- Compassionate
- Medical terminology knowledge
- Customer Service
- Sterile technique
- Professional Bedside Manner
- Maintaining confidentiality
- Vital signs monitoring
- Lab equipment calibration
- Reliable team player
- Specimens collection and processing
- Electronic Medical Records
- EMR / EHR
- Simple dressings
- Direct Patient Care
- Procedure Assistance
- Phlebotomy
- CPR
- Compassionate caregiver
- Electronic Health Records
- Appointment Setting
- Diagnostic Procedures
- Trustworthy companion
- Inventory and supply management
- Sterilization techniques
- Adaptable
- Orthopedic splints
- Patient Flow Management
- Data Entry
- Lab Equipment Operation
- OB/GYN procedures
- Patient-focused care
- Dementia and Alzheimer's knowledge
- Prioritizing stat orders
- Knowledge of EKG rhythm interpretation
- Indirect Patient Care
- First Aid
- Complex Problem-Solving
- Chronic Disease Management
- Emergency procedures understanding
- Chemical solution preparation
- Respiratory therapy functions
- Valid MI driver's license
- Equipment Sterilization
- PH testing
- Family Education
- Reliable transportation
- Medical Procedures
- Patient Relations
- Laboratory maintenance
Timeline
Registered Medical Assistant
HACKLEY COMMUNITY CARE
02.2023 - Current
Lab Assistant
TRINITH HEALTH
11.2018 - Current
Lab Assistant
TRINITY HEALTH
11.2018 - Current
Hemodialysis Patient Care Technician
Fresenius Kidney Care Dialysis
11.2017 - 07.2018
Registered Medical Assistant
Muskegon Family Care
05.2012 - 04.2017
Phlebotomist
Bio Blood Components
04.2011 - 01.2013
NURSING
MUSKEGON COMMUNITY COLLEGE
Associate of Science - NURSING
Grand Rapids Community College
MEDICAL ASSISTING - MEDICAL ASSISTING
Ross Medical Education Center
No Degree - FORENSIC PATHOLOGY
Grambling State University
Similar Profiles
Mary MackMary Mack
School Based Health Receptionist at Hackley Community CareSchool Based Health Receptionist at Hackley Community Care
Brittany LouisBrittany Louis
RMA at Hackley Community Care CenterRMA at Hackley Community Care Center
Yolanda CherryYolanda Cherry
School Based Health Dental Receptionist at Hackley Community Care CenterSchool Based Health Dental Receptionist at Hackley Community Care Center