Yakila King
Seattle,WA
Summary
Dynamic Community Manager with a proven track record at FPI Management, excelling in tenant relations and compliance management. Skilled in CRM software utilization and market research, I enhance resident satisfaction through effective communication and problem-solving. Committed to fostering community engagement and driving occupancy through innovative strategies and exceptional customer service.
Professional with solid experience in leasing and property management. Strong ability to build relationships with potential tenants and ensure lease agreements are executed efficiently. Skilled in customer service, sales, and conflict resolution. Known for teamwork, adaptability, and achieving high occupancy rates.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Leasing Consultant
FPI Management
05.2025 - Current
- Assisted prospective tenants with lease applications and property tours.
- Maintained accurate records of tenant interactions and application statuses.
- Utilized CRM software to track leads and manage follow-up communications.
- Collaborated with maintenance teams to address tenant concerns promptly.
- Conducted market research to inform pricing strategies for rental units.
- Facilitated lease signings, ensuring compliance with company policies and regulations.
- Responded to inquiries from prospective residents via phone, email, and in-person meetings.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently, raising the occupancy by 25%.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
Community Manager
Coast Property Management
08.2023 - 05.2025
- Developed and implemented community engagement programs to enhance resident satisfaction.
- Coordinated events and activities to foster community relationships and participation.
- Managed social media platforms to promote community initiatives and respond to resident inquiries.
- Collaborated with maintenance teams to address resident concerns promptly and efficiently.
- Maintained accurate records of resident interactions to improve service delivery and responsiveness.
- Conducted surveys to gather feedback on community programs, driving continuous improvement efforts.
- Trained new team members on best practices for community management and resident relations.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
- Evaluated property conditions and recommended improvements, increasing the property value by 15%.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Boosted community engagement by developing and implementing comprehensive social media strategy.
- Increased community participation in volunteer events, coordinating with various organizations to offer wide range of opportunities.
- Organized annual community events, creating memorable experiences and strengthening bonds among members.
- Developed and managed budget for community projects, ensuring effective allocation of resources and financial sustainability.
- Produced reports about community activities to keep owners, directors and property managers informed.
Assistant Community Manager
SHAG Property Management
08.2020 - 05.2023
- Coordinated resident events to enhance community engagement and foster relationships among residents.
- Assisted in managing property operations, ensuring adherence to policies and procedures for tenant satisfaction.
- Developed and maintained positive relationships with vendors to streamline service delivery and improve response times.
- Implemented effective communication strategies to keep residents informed about property updates and maintenance schedules.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Received and processed resident payments, and updated system accounts with latest information.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
Portfolio Specialist
Financial Pacific Leasing Inc.
12.2020 - 08.2021
- Managed portfolio analysis and risk assessment for diverse leasing options.
- Developed tailored financial solutions to meet client needs and enhance satisfaction.
- Collaborated with sales teams to optimize lease structures and improve deal flow.
- Implemented process improvements to streamline documentation and approval workflows.
- Increased client satisfaction by consistently delivering on-target results through diligent portfolio management practices.
- Streamlined reporting processes, providing clients with timely and accurate updates on their portfolio performance.
- Participated in client meetings to discuss financial analysis and investment strategies.
- Generated comprehensive reports on portfolio performance and risk assessment.
Back Office Manager
Best Buy
09.2010 - 02.2016
- Streamlined back office operations, enhancing workflow efficiency and reducing turnaround time.
- Oversaw team performance, providing mentorship and guidance to improve staff capabilities.
- Developed and implemented standard operating procedures to ensure compliance and accuracy.
- Coordinated interdepartmental communication, fostering collaboration between teams for project success.
- Improved communication between departments through the implementation of effective collaboration tools and regular interdepartmental meetings.
- Managed complex budgeting processes with attention to detail, ensuring proper allocation of resources across departments while maintaining financial stability.
- Promoted a positive work environment through active engagement with employees, fostering a culture of open communication and mutual respect.
- Enhanced team productivity by developing and delivering comprehensive training programs for new hires and existing staff members.
- Reduced errors in financial transactions by implementing robust reconciliation procedures and regular audits.
- Implemented inventory control systems that minimized waste while ensuring adequate stock levels were maintained at all times for seamless business operations.
- Completed bi-weekly payroll for over 25 employees.
Education
MBA - Financial Management
DeVry University
Lisle, IL12-2027
Associate of Science - Accounting And Finance
Purdue University
West Lafayette, IN06-2020
Skills
- Lease administration
- Tenant relations
- CRM software utilization
- Market research analysis
- Compliance management
- Customer service excellence
- Property inspections
- Vendor relationship management
- Maintenance team collaboration
- Resident complaint resolution
- Fair housing regulations
- Fair housing policies
- Lease agreements
- CRM software
- Unit inspection
- Property tours
- Lease renewals
- Closing techniques
Certification
- Licensed WA State Notary - 2020-Present
Timeline
Leasing Consultant
FPI Management
05.2025 - Current
Community Manager
Coast Property Management
08.2023 - 05.2025
Portfolio Specialist
Financial Pacific Leasing Inc.
12.2020 - 08.2021
Assistant Community Manager
SHAG Property Management
08.2020 - 05.2023
Back Office Manager
Best Buy
09.2010 - 02.2016
MBA - Financial Management
DeVry University
Associate of Science - Accounting And Finance
Purdue University