Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yakima Cotton

Claims Adjuster
Macon,Georgia

Summary

Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Claims Adjuster II

GEICO
09.2016 - 10.2023
  • Responsible for resolving property damage claims for insureds by providing relevant policy information and outstanding customer service
  • Communicated with customers and business partners over the telephone and other communication channels
  • Compile and submit arbitration applications and provide all supporting documentation and evidence
  • Address inbound and outbound calls to customer concerns in pleasant tone in high volume call center
  • Issue payments or deny a claim in timely manner accordance with policy conditions
  • Assist in preventing losses due to insurance fraud sending referrals to special investigation unit.
  • Coordinated with medical professionals to evaluate injury claims fairly while ensuring policyholder needs were met throughout the healing process.
  • Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
  • Reduced processing time for property damage claims by accurately assessing repair costs and negotiating with contractors.
  • Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
  • Collaborated with legal teams to defend against fraudulent claims, saving company resources and maintaining its reputation.
  • Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
  • Facilitated smooth transitions for policyholders during the claim process by liaising between various departments, ensuring all parties were informed and engaged.
  • Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
  • Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
  • Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
  • Attended industry conferences and workshops to stay current on trends and developments within the field of claims adjusting.
  • Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.

General Production Worker

Tyson Foods
10.2015 - 09.2016
  • Improved product quality by conducting regular inspections and addressing any issues promptly.
  • Streamlined assembly processes for increased efficiency, utilizing various tools and machinery as required.
  • Enhanced team productivity by collaborating with coworkers to achieve daily goals and meet deadlines.
  • Exceeded production targets consistently through diligent work ethic and attention to detail during task execution.
  • Aided quality control efforts by rigorously testing finished products against established specifications before shipment approval.
  • Demonstrated flexibility in adapting to changing priorities or schedules while maintaining high levels of productivity throughout shifts.
  • Maintained a clean work environment, ensuring compliance with both company standards and regulatory requirements.
  • Consistently met or exceeded performance metrics through a commitment to excellence and continuous professional development.
  • Participated in cross-functional projects outside of core job responsibilities when requested, contributing to overall company success.

Bank Teller Supervisor

CAPITAL BANK
07.2009 - 09.2015
  • Managed and balanced cash vault, audits, and general ledger accounts
  • Helped customer open and close accounts, apply for loans, and help with other financial decisions
  • Verified transactions involving cashier's check, money orders and account transfers
  • Met or exceeded sales goals by promoting bank products and services
  • Completed month-end and year-end closings, kept record and audit ready and monitored timely recording of accounts transactions.
  • Sustained optimal levels of cash availability within the branch throughout various economic fluctuations using accurate forecasting methods informed by data analysis techniques.
  • Implemented time-saving strategies that reduced long wait times, resulting in increased customer satisfaction and loyalty.
  • Managed risk effectively by monitoring teller activities, ensuring compliance with banking regulations and policies.
  • Increased account retention with proactive outreach efforts targeting existing customers facing potential account closure or dissatisfaction issues.
  • Facilitated smooth transitions during periods of staffing changes by overseeing thorough training for new hires and temporary staff members.
  • Ensured high-quality customer service by regularly evaluating employee performance and providing constructive feedback for improvement.
  • Strengthened internal controls through diligent adherence to audit requirements, leading to consistently satisfactory audit results for the branch.
  • Maintained a secure work environment by enforcing safety protocols and conducting regular audits of vaults, cash drawers, and security systems.
  • Enhanced the overall customer experience by working closely with the team to identify and address specific areas for service improvement.
  • Built trusting relationships with customers through attentive listening skills, insightful problem-solving abilities, and empathetic service approach.
  • Reduced errors in transactions by providing ongoing training and coaching to bank tellers on best practices.
  • Boosted operational efficiency with detailed reporting on teller performance metrics, enabling targeted improvements where needed most.
  • Promoted cross-selling efforts by educating staff on bank products and services, resulting in increased sales.

Education

HIGH SCHOOL DIPLOMA -

SOUTHWEST HIGH SCHOOL
MACON, GA
05.2007

Skills

  • MS Office proficient
  • Effective communication skills
  • Cash handling
  • Reliable and dependable
  • Payment Processing
  • Auto claims
  • Claim investigation
  • Zoom
  • Accurint
  • Strong Organizational Skills
  • Licensed P&C license
  • Detail oriented
  • Data Collection and Analysis Skills
  • Call Center Experience
  • Decision making
  • Excellent Customer Service
  • Management experience
  • Accident scene investigations
  • Casualty and property loss
  • Insurance policy coverage knowledge
  • Automobile claims specialist
  • Risk Assessment
  • Claims Processing
  • Policy investigations
  • Medical Coding
  • Claims Investigation
  • [Georgia] Claims Adjuster License
  • Liability Determination
  • Claims Evaluation
  • Relationship Building
  • Subrogation expert
  • Administrative background
  • Researched and resolved customer issues on personal savings, checking, and line of credit accounts
  • Promoted bank's products and services by consistently cross-selling to customers
  • Counted cash drawers and made bank deposits
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
  • Consumer banking
  • Implemented new processes to streamline cash handling procedures, reducing risk of loss or theft
  • Assisted in recruiting new tellers, conducting interviews and making hiring recommendations based on candidate qualifications
  • Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures

Certification

  • Licensed Property & Casualty Adjuster - 7 years

Timeline

Claims Adjuster II

GEICO
09.2016 - 10.2023

General Production Worker

Tyson Foods
10.2015 - 09.2016

Bank Teller Supervisor

CAPITAL BANK
07.2009 - 09.2015

HIGH SCHOOL DIPLOMA -

SOUTHWEST HIGH SCHOOL

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Yakima CottonClaims Adjuster