Yakina Moore

• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Processed customer adjustments to maintain financial accounts.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Collected and analyzed customer information to prepare product or service reports.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Educated customers about billing, payment processing and support policies and procedures.
• Created and maintained detailed database to develop promotional sales.
• Effectively communicated with customers about account changes, new products or services and potential upgrades.

Navigated multiple computer systems and applications to find information.

• Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
• Logged call information and solutions provided into internal database.
• Communicated with clients regarding account services, statements, and balances.
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• Tech support
• Promoted available products and services to customers during service, account management and order calls.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Updated account information to maintain customer records.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer requests for products, services and company information.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Collected and analyzed customer information to prepare product or service reports.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues
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• Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
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• Delivered prompt service to prioritize customer needs.
• Complied with company policies and procedures by encouraging positive and effective work environment among employees
• Used consultative techniques to understand customer needs and make strategic referrals to business partners
• Developed customer service improvement initiatives to decrease customer wait times
• Provided primary customer support to internal and external customers