Summary
Overview
Work History
Education
Skills
Timeline
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Yakira Jennings

Round Rock,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Accenture
04.2023 - 09.2023
  • Handled account payments and provided information regarding outstanding balances.
  • Used data entry skills to accurately document and input statements.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

Customer Service Associate

Kohls Department Store
06.2022 - 02.2023
  • Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Customer Service Representative

Trellis Company
02.2020 - 04.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Completed data entry tasks with accuracy and efficiency.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Customer Service Cashier

Walmart
06.2017 - 01.2020
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Education

High School Diploma -

Hendrickson High School
Pflugerville, TX
06.2019

Skills

  • Customer Relations
  • Account Updates
  • Resolving Complex Issues
  • Microsoft Excel
  • Avaya
  • Phoenix
  • Multitask different applications
  • Inbound and outbound calling
  • Performance metrics

Timeline

Customer Service Representative

Accenture
04.2023 - 09.2023

Customer Service Associate

Kohls Department Store
06.2022 - 02.2023

Customer Service Representative

Trellis Company
02.2020 - 04.2022

Customer Service Cashier

Walmart
06.2017 - 01.2020

High School Diploma -

Hendrickson High School

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Yakira Jennings