Yakira Jones
Mount Holly,North Carolina
Summary
Professional and enthusiastic worker with communication and interpersonal skills necessary to lead a team and execute workspace plans. Provides instruction and guidance to my coworkers. Creates positive environments and effectively manage any situation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Charlotte Mecklenburg School System
09.2023 - Current
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Help in front office when needed imputing daily school updates and answering phones.
Real Estate Office Administrator
Morris Realty
02.2021 - 06.2023
- Streamlined office processes by implementing efficient filing, emailing and organizational systems, improving overall productivity.
- Oversea all Administrative work including checking all paperwork before being notarized, emailed or mailed off.
- Work with Microsoft, excel and yardi breeze.
- Coordinated Interviews and processed invoices and payroll.
- Prepared leases and background checks.
- Processed paper work for CMA summaries to lower property Taxes.
- Enhanced client satisfaction by providing exceptional customer service and prompt responses to inquiries.
- Managed property listings and updated marketing materials for increased visibility and lead generation.
- Coordinated with agents and clients to schedule property showings, ensuring a smooth process for all parties involved.
Customer Service Representative
One Touch Direct
02.2020 - 12.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Medical Transport Driver (part Time)
Life Choices Unlimited
04.2018 - 03.2020
- Transported Monthly Meds to group homes, Nursing homes and or Rehab facilities.
- Ensured timely transportation by effectively planning routes and managing schedules for multiple appointments.
- Maintained accurate records of patient information, trip details, and vehicle maintenance logs to ensure smooth operations.
- Improved efficiency and communication by coordinating with healthcare providers, dispatchers, and patients regarding transport arrangements.
Data Entry Clerk
Alorica
03.2016 - 05.2019
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
Skills
- Activity Planning
- Office Management
- Lesson Plan Implementation
- Discussion Facilitation
- Administration
- Computer Skills
- Accounts payable
- Microsoft Outlook
- Accounts Payable
Certification
Notary Republic
Timeline
Substitute Teacher
Charlotte Mecklenburg School System
09.2023 - Current
Real Estate Office Administrator
Morris Realty
02.2021 - 06.2023
Customer Service Representative
One Touch Direct
02.2020 - 12.2020
Medical Transport Driver (part Time)
Life Choices Unlimited
04.2018 - 03.2020
Data Entry Clerk
Alorica
03.2016 - 05.2019
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