Yakira McCracken
Summary
Professional data management specialist prepared for this role. Strong background in accurate data entry, database management, and information integrity. Skilled in collaboration, adapting to changing needs, and ensuring reliable results. Known for attention to detail, efficient time management, and strong organizational skills.
Overview
6
6
years of professional experience
Work History
Data Entry Clerk
Best Friends Animal Society
05.2023 - 07.2024
- Organized, sorted, and checked input data against original documents. Maintained employee confidentiality.
- Completed the uploading of employee documents from ADP Systems into SharePoint.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
Chat Support Representative
Kroger's Grocery
12.2020 - 05.2023
- Responded to high volumes of customer inquiries through live chat, ensuring fast and accurate responses related to menu items, allergens, promotions, and order policies.
- Assisted customers with placing, modifying, and tracking online food/beverage orders across multiple platforms.
- Provided clear and friendly communication to resolve complaints, service issues, and delivery concerns while maintaining brand standards.
- Documented all interactions in CRM or chat support systems to maintain accurate case records.
Fraud Customer Service Representative
North Delta Medical Services
09.2018 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Collierville High School
Collierville, TN05-2018
Certificate of Technical Studies - IT Foundations
Tech901
Memphis, TN11-2024
Skills
- 50-55 WPM typing speed
- Professional phone etiquette
- Communication skills
- Medical terminology knowledge
- Database management
- Employee training and development
- Filing and data archiving
- HIPPA compliance
- Analytical problem-solving
- Multitask and Manage time
- Complaint Resolution
- Data entry
- Attention to detail
- Microsoft Software
- Organizational Skills
Timeline
Data Entry Clerk
Best Friends Animal Society
05.2023 - 07.2024
Chat Support Representative
Kroger's Grocery
12.2020 - 05.2023
Fraud Customer Service Representative
North Delta Medical Services
09.2018 - 10.2020
High School Diploma -
Collierville High School
Certificate of Technical Studies - IT Foundations
Tech901