Yakira Montaque
McCaysville,VA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2
2
years of professional experience
Work History
Front Desk Associate
Massanutten Resort
07.2023 - 09.2023
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Entered and updated sensitive customer information during check-ins and room changes.
- Maintained transaction security by verifying payment cards against identification.
- Answered guest questions and referred to local points of interest.
- Collected room deposits, fees, and payments.
- Asked customers questions to meet special requests.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
Loan Officer Assistant
Advanced Loans And More
06.2022 - 01.2024
- Assessed loan compliance to meet mortgage lending laws and regulations.
- Ordered information such as credit reports, environmental assessments, and property appraisals.
- Monitored key dates to obtain information by deadlines.
- Communicated with customers daily to request information and complete paperwork.
- Reviewed application files to check for completion and compliance with institutional standards.
- Set up files using loan officer checklist and submitted on-time for processing.
Education
Bachelor of Science - Logistics And Supplychain Management
Caribbean Maritime University
Kingston, JA06.2023
High School Diploma -
Christina High School
Manchester07.2019
Skills
- Hotel Reservations
- Customer Feedback
- ASI Front Desk
- Lobby Oversight
- Process Transactions
- Answering Customer Questions
- Guest Satisfaction
- Data Communications
- Listening Skills
- PowerPoint Presentations
- Guest Interaction
- Guest Relations
- Check in and Checkout Procedures
- Checking Reservations
- Serve Guests
- Word Processing
Timeline
Front Desk Associate
Massanutten Resort
07.2023 - 09.2023
Loan Officer Assistant
Advanced Loans And More
06.2022 - 01.2024
Bachelor of Science - Logistics And Supplychain Management
Caribbean Maritime University
High School Diploma -
Christina High School
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