Yakira Rawchaa
Atlanta,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in any type of industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
CoStar
Atlanta , GA
02.2024 - Current
- They provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant General Manager
LEVELZ
Norcross , GA
02.2021 - 12.2021
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Mentored and motivated team members to achieve challenging business goals.
- Handled cash accurately and prepared deposits.
- Resolved problems promptly to elevate customer approval.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Bar Manger
Lounge
Suwanee , GA
08.2016 - 02.2021
- Responsible for scheduling and cash management
- Helping with bottle sales and VIP RSVPs and any customer service related issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Onboarded new employees with training and new hire documentation.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Administrative Assistant
Atlanta Autos
Marietta , GA
07.2016 - 01.2019
- Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies
- Providing real-time scheduling support by booking appointments and preventing conflicts
- Greet and assist visitors
- Maintain polite and professional communication via phone, e-mail, and mail
- Anticipate the needs of others in order to ensure their seamless and positive experience.
Administrative Assistant
A.G. Rhodes Health & Rehab
Atlanta , GA
03.2014 - 07.2017
- Providing customer service
- Managing inventory of assets and supplies, sourcing for suppliers (vendors) and submitting invoices
- Scheduling and coordinating meetings, interviews, events and other similar activities sending out and receiving mail and packages
- Sending faxes and emails and managing documents and files
- Helping activity directors with facility events and attending trips as well
- Answering the phone As well as assisting in various daily operations
- Operating a range of office machines such as photocopiers and computers
- Greeting guests and visitors
- Conducting tours for potential residents or patients
CNA - Certified Nursing Assistant
Heavenly Stars
Loganville , GA
08.2010 - 02.2014
- Set up medical equipment and assist with some medical procedures
- Answer calls for help and observe changes in a patient's condition or behavior
- Go out for daily outings and errands
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Education
Dipolma -
Grayson High School
Grayson, GAAssociate Degree -
Johnson & Wales University - Charlotte
Charlotte, NCSkills
- Team Leadership Expertise
- Staff Management
- Guest Services
- Financial Reporting
- Sales Reporting
- Payroll Processing
- Cash Handling
- Employee Training
- Sales Goals
Certification
CNA Certified Nursing Assistant June 2010 to October 2010
Timeline
Customer Service Representative
CoStar
02.2024 - Current
Assistant General Manager
LEVELZ
02.2021 - 12.2021
Bar Manger
Lounge
08.2016 - 02.2021
Administrative Assistant
Atlanta Autos
07.2016 - 01.2019
Administrative Assistant
A.G. Rhodes Health & Rehab
03.2014 - 07.2017
CNA - Certified Nursing Assistant
Heavenly Stars
08.2010 - 02.2014
CNA Certified Nursing Assistant June 2010 to October 2010
Dipolma -
Grayson High School
Associate Degree -
Johnson & Wales University - Charlotte
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