Yakiya S. Mitchell
Lawton
Summary
Professional with proven track record in military environments, adept at executing strategic operations and maintaining high standards. Strong focus on team collaboration and achieving results in dynamic situations. Skilled in tactical planning, problem-solving, and adapting to changing needs. Known for reliability and effective communication within diverse teams.
Overview
18
18
years of professional experience
Work History
Enlisted Soldier
Army
01.2024 - Current
- Led training programs to enhance soldier readiness and operational effectiveness.
- Coordinated complex logistics for missions, ensuring timely resource availability.
- Supervised teams in executing tactical operations under high-pressure environments.
- Implemented safety protocols and procedures, reducing incidents during training exercises.
- Mentored junior soldiers, fostering skill development and career progression within the unit.
Food Runner
BJ's Restaurant & Brewhouse
05.2023 - Current
- Delivered food orders promptly to tables, ensuring accuracy and presentation standards.
- Collaborated with kitchen staff to coordinate timely meal service during peak hours.
- Assisted in training new food runners on proper service techniques and restaurant protocols.
- Maintained cleanliness of dining area, ensuring a welcoming environment for guests.
Freight Handler
FedEx
08.2023 - 01.2024
- Operated material handling equipment to load and unload freight efficiently.
- Ensured compliance with safety regulations during all handling processes.
- Collaborated with team members to optimize freight routing and minimize delays.
- Trained new hires on best practices for safe and effective freight handling.
Busser
BJ's Restaurant & Brewhouse
02.2023 - 05.2023
- Cleaned and maintained dining areas to ensure a welcoming atmosphere for guests.
- Assisted servers by promptly clearing tables and resetting for new guests.
- Supported kitchen staff with timely delivery of dishes and supplies as needed.
- Monitored inventory levels of utensils and tableware, reporting shortages proactively.
Host
Bjs Restaurants Inc
01.2023 - 02.2023
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed waitlists efficiently, optimizing seating flow during peak hours.
- Coordinated with kitchen and service staff to enhance guest experience.
- Trained new hosts on operational procedures and customer service standards.
Bookkeeping Clerk
Merkleresponsemanagementgroup
01.2023 - Current
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
- Reviewed figures, postings and documents for correct entry, completeness and accuracy.
- Reviewed general ledger entries and assessed accuracy.
Print Clerk
Merkleresponsemanagementgroup
09.2022 - 01.2023
- Checked final products for quality and durability, ensuring high-quality and long-lasting work.
- Trained new hires in quality and productivity standards to maximize team effectiveness.
- Executed bindery tasks in accordance with company policies, safety protocols and job instructions to maintain consistent, high-quality standards and promote positive business reputation.
- Examined bindery products for quality issues, such as imperfect bindings, loose pages or uncut threads, and corrected problems prior to customer delivery.
Postage Clerk
Merkleresponsemanagementgroup
09.2022 - 01.2023
- Reviewed order data to verify transactions and shipping dates.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Warehouse Associate
Fedex
06.2022 - 09.2022
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Inbound and Outbound Warehouse Associate /Ambassador
Amazon
05.2019 - 07.2022
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Confirmed accuracy, quality and quantity of materials received and listed on BOL.
Warehouse Associate
Macy's
10.2018 - 03.2019
- Wrapped pallets in shrink wrap prior to loading.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Checked packages and merchandise for damage and notified vendors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Performed inventory control, such as counting and stocking merchandise.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Table Games Dealer
Hollywood Casino at Charles Town Races and Slots
03.2015 - 10.2018
- 32 hrs; Salary: $5.00 plus tips; (304) 725-7001 Supervisor: Sam Lagrotteria
- Responsible for providing a high level of customer service
- Promoting a positive attitude to create a fun and entertaining experience for our guests and Cast Members
- Open game at assigned table, count contents, verify count with closing sheet, inspect cards and sign off with supervisor
- Deal games, payout winnings, exchange currency for chips and inform guests of game rules
- Change over deck of cards, inspect and mix cards
- Verify bank roll fills with the supervisor and security personnel
- Ensure protection of game; maintain continuous inspection of cards, ensure betting in compliance with game rules and minimums set
- Close game; sort cards, balance rack, count chips and sign off with the supervisor
- Maintain the honesty and integrity of assigned games, controlling pace
- Assist guest with questions on casino activities or refer to appropriate personnel
- Must have excellent guest service skills
- Explain all aspects of the table games
- Accountable for up to $50,000 worth of casino chips on an active table
- Greet the guest and send them with a farewell
Warehouse Associate
Macy's Logistics Warehouse
08.2014 - 08.2015
- 30 hrs; Salary: $13.00 (304) 901-3100
- Assist shipping and receiving unloading trucks and checking in merchandise
- Prepares orders by processing requests and supply orders
- Pulling materials; packing boxes; placing orders in delivery area
- Sort and place materials or items on racks, shelves or in bins according to organizational standards
- Maintains inventory controls by collecting stock location orders
- Prepare parcels for mailing
- Maintains safe and clean work environment by keeping shelves, pallet area, and work stations neat
- Wear the proper safety equipment
Finance/ Players Service Representative
Hollywood Casino at Charles Town Races and Slots
03.2014 - 03.2015
- 40 hrs; Salary: $9.50; (304) 725-7001 Supervisor: Ronnie Little
- Responsible for $100,000 bank daily
- Collect revenue throughout casino and enter monetary data in system
- Exchange winning tickets, checks, and chips for cash
- Approve guests for a line of credit
- Reconcile cash equivalent banks for deposits
- Register patrons for player card's benefit
- Register players for poker tournaments
- Assist patrons with questions and provide solutions with a professional demeanor
- Troubleshoot when patrons have a problem with redemption at machine
- Provide professional representation at internal and external meetings and events
- Prints multiple player cards and explains the use of each card
- Explains the operations of the card in a slot machine
- Informs guests of current and future promotions and how they can participate
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained productivity and quality standards at all times.
Concession Cashier
Hollywood Casino at Charles Town Races and Slots
06.2011 - 03.2014
- 30-35 hrs; Salary: $8.25; (304) 725-7001 Supervisor: Chef Abbie Turner
- Maintain safe working conditions and sanitary work area
- Maintain accurate cash procedures at all times
- Interact with customers and clients in a pleasant and professional manner
- Basic working knowledge of food and beverage
- Ability to follow rules and regulations effectively of Hollywood Casino at CTR
- Positive attitude and neat appearance
Merchandiser
Mitchell
06.2008 - 06.2010
- To Vendors; 10-20hrs; Salary: $10.00; Ywatta Mitchell
- Monthly Services calls for all product procurement
- Purchase and return inventory
Receptionist
Hair Studio
03.2008 - 01.2009
- 10-15hrs; Salary: $7.25; Eric and Ywatta Mitchell
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
Education
High School Diploma -
Martinsburg High School
Martinsburg, WV05-2010
Skills
- Military discipline
- Physical fitness
- First aid proficiency
- Foreign language proficiency
- Positive attitude
- Strategic thinking
- Teamwork and loyalty
- Documentation and reporting
Timeline
Enlisted Soldier
Army
01.2024 - Current
Freight Handler
FedEx
08.2023 - 01.2024
Food Runner
BJ's Restaurant & Brewhouse
05.2023 - Current
Busser
BJ's Restaurant & Brewhouse
02.2023 - 05.2023
Host
Bjs Restaurants Inc
01.2023 - 02.2023
Bookkeeping Clerk
Merkleresponsemanagementgroup
01.2023 - Current
Print Clerk
Merkleresponsemanagementgroup
09.2022 - 01.2023
Postage Clerk
Merkleresponsemanagementgroup
09.2022 - 01.2023
Warehouse Associate
Fedex
06.2022 - 09.2022
Inbound and Outbound Warehouse Associate /Ambassador
Amazon
05.2019 - 07.2022
Warehouse Associate
Macy's
10.2018 - 03.2019
Table Games Dealer
Hollywood Casino at Charles Town Races and Slots
03.2015 - 10.2018
Warehouse Associate
Macy's Logistics Warehouse
08.2014 - 08.2015
Finance/ Players Service Representative
Hollywood Casino at Charles Town Races and Slots
03.2014 - 03.2015
Concession Cashier
Hollywood Casino at Charles Town Races and Slots
06.2011 - 03.2014
Merchandiser
Mitchell
06.2008 - 06.2010
Receptionist
Hair Studio
03.2008 - 01.2009
High School Diploma -
Martinsburg High School