Yakob Negbane
Seattle,WA
Summary
Highly-qualified Housekeeping Supervisor offering 3 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
Hersha Hospitality Management LP
09.2017 - 03.2020
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
- Adhered to safety protocols by enforcing proper equipment usage.
- Increased employee performance through effective supervision and training
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Directed team of 20 personnel in busy hotel with 125 rooms.
- Created and implemented training programs to enhance employee performance.
- Surpassed sales goals by improving service delivery.
- Improved process efficiency through effective inventory control in alignment with client standards.
- Managed laundry sorting, washing, drying and ironing.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Managed household staff while parents were away.
- Completed schedules, shift reports and other business documentation.
Skills
- Employee Evaluation
- Cross-Department Collaboration
- Employee Work Scheduling
- Stock Planning
- Daily Progress Reports
- Enforcing Safety Protocols
- Stock Inventory Management
- Disciplinary Action
- Safety Risk Assessment
- Quality Production
- Quality Assessments
Accomplishments
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with team of 20 in the development of safety project .
Certification
- full stack(software development ) Training - 4 month
Languages
amharic
Native or Bilingual
Timeline
Housekeeping Supervisor
Hersha Hospitality Management LP
09.2017 - 03.2020
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