Yakoub Zokari
Dearborn,MI
Summary
Dynamic and results-driven sales professional with extensive experience in the food service industry, seeking to leverage my expertise as a server in a fine dining establishment. WIth over 5 years of combined experience in both sales and the food industry, I bring a unique blend of skills that enhance guest satisfaction and drive revenue growth.
My persuasive communication abilities and active listening skills enable me to understand and anticipate guests needs, ensuring a personalized and satisfying dining experience. I excel in high-pressure environment's, maintaining composure and efficiency during peak times. My expertise in building rapport and fostering positive relationships with guests has consistently resulted in high level of customer satisfaction and repeat business.
Proficient in managing multiple tasks simultaneously, I am adept at handling reservations, coordinating with kitchen staff, and ensuring seamless service delivery. My goal is to contribute to the success of a fine dining establishment by leveraging my sales acumen and food service expertise to enhance the overall guest experience
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Agent
American Income Life Insurance Company
01.2022 - 08.2024
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Booked and maintained extensive schedules containing 10-15 appointments ranging from about 45 minutes to an hour for periods of 7 days a week.
- Engaged in daily team meetings to provide updates on project status and overcome obstacles.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Provided assistance to call-in customers regarding inquiries and purchases.
- Explained features and advantages of products or services to promote sales.
- Attended monthly sales meetings and quarterly sales trainings.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Achieved top performer status within the company due to consistent high sales numbers.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Stayed current on company offerings and industry trends.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Kept detailed records of daily activities through online customer database.
- Recorded accurate and efficient records in customer database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Trained new employees on customer service, money handling and organizing strategies.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Manager
Fratelli's Eateries
09.2020 - 01.2022
- Achieved excellence in hand-tossed New York style pizza preparation.
- Maintained extensive knowledge of 35+ menu items, ranging from the origin of ingredients to cooking methodology to educate diners and answer all of questions.
- Cultivated a collaborative, team-oriented environment among staff while operating under the philosophy that a rising tide lifts all boats.
- Successfully completed various tasks within specified deadlines.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Consistently met high-volume demands during peak business hours without compromising on food quality or presentation standards.
- Trained new employees on proper cooking techniques, safety protocols, and restaurant-specific procedures as part of a supportive team dynamic.
- Enhanced team flexibility and productivity by providing comprehensive cross-training to current staff members.
- Dedicated myself to delivering outstanding food and service, promoting a welcoming atmosphere for all customers.
- Maintained oversight of employee schedules and timesheets, ensuring accuracy and compliance.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Carefully interviewed, selected, trained, and supervised staff.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Achieved efficiency in inventory management by accurately calculating stock levels and placing timely supply orders.
- Cross-trained existing employees to maximize team agility and performance.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated proficient use of a POS system to streamline order placement, bill management, and analytics tracking on a daily basis.
- Assisted in maintaining well-stocked, clean sales floor by unloading merchandise from delivery trucks, organizing merchandise, and transporting merchandise from stockroom to sales floor.
- Opened and closed register by counting money, separating charge slips, balancing drawers and making deposits.
Restaurant Busser
Malek Al-Kabob
08.2019 - 12.2019
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Served Fresh baked bread and beverages promptly with focused attention to customer needs.
- Demonstrated strong teamwork by assisting servers with food delivery during peak times when needed.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Supported the overall dining experience by setting up tables with appropriate silverware, glassware, and linens.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Increased efficiency in table turnover by quickly clearing dirty dishes and preparing tables for the next guests.
- Managed industrial oven operations and ensured prompt delivery of freshly baked bread to all tables, while also attending to beverage service
- Worked well in diverse team settings by partnering with others to complete tasks.
- Helped servers expedite food orders during busy hours by running food from the kitchen quickly and accurately.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Enhanced overall restaurant presentation through constant upkeep of common areas such as entryways, waiting areas, coat rooms, and restrooms.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
High School Diploma -
Dearborn High School
Dearborn, MI06.2021
Skills
- Excellent Verbal and written communication Skills
- Excellent customer service and strong attention to detail
- Efficient in managing time and meeting deadlines
- Adept at using psychological techniques to defuse tense customer conflicts
- Resilience Under Pressure and strong workload
- Ability to thrive in a fast paced environment, and teamwork
- Certified, trained and knowledgeable in food safety and handling procedures
- Technologically proficient with a strong understanding of modern tools and systems
- Expert in utilizing digital tools for daily operational efficiency
- Skilled in operating and troubleshooting POS systems
- Persuasive communication, skilled in articulating ideas and influencing others effectively
- Sales Expertise, proven track record in achieving sales targets and driving substantial revenue growth
- Product knowledge, Deep understanding of product features and benefit's
Certification
- Servsafe Food Protection Manager
- State Food Safety Food Handlers Card
- Michigan Life, Accidental, Health License.
- Maryland Life, Accidental, Health License.
- Virginia Life, Accidental, Health License.
- Wisconsin Life, Accidental, Health License.
- Iowa Life, Accidental, Health License.
- Oregon Life, Accidental, Health License.
- Idaho Life, Accidental, Health License.
- Utah Life, Accidental, Health License.
- Texas Life, Accidental, Health License.
- Montana Life, Accidental, Health License.
- Tennessee Life, Accidental, Health License.
- Washington Life, Accidental, Health License.
- North Dakota Life, Accidental, Health License.
- North Carolina Life, Accidental, Health License.
- New Hampshire Life, Accidental, Health License.
- Minnesota Life, Accidental, Health License.
- Kentucky Life, Accidental, Health License.
- Wyoming Life, Accidental, Health License.
- Florida Life, Accidental, Health License.
- Kansas Life, Accidental, Health License.
- Louisiana Life, Accidental, Health License.
- Mississippi Life, Accidental, Health License.
- Maryland Life, Accidental, Health License.
- Nebraska Life, Accidental, Health License.
- New Mexico Life, Accidental, Health License.
- West Virginia Life, Accidental, Health License.
- South Dakota Life, Accidental, Health License.
- South Carolina Life, Accidental, Health License.
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Sales Agent
American Income Life Insurance Company
01.2022 - 08.2024
Manager
Fratelli's Eateries
09.2020 - 01.2022
Restaurant Busser
Malek Al-Kabob
08.2019 - 12.2019
High School Diploma -
Dearborn High School
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