James Peoples
Lacon,IL
Summary
Solution focused, highly trained individual with extensive training in computer hardware and software repair. Dedicated to end user satisfaction by utilizing extensive technical training accrued over the years to deliver prompt and effective solutions.
Overview
5
5
years of professional experience
Work History
Security Guard
Diversified Protection Corporation
Whittier, CA
11.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Food Delivery Driver
DoorDash
San Francisco, Ca, CA
04.2021 - Current
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
Computer Support Technician
Hewlett Packard
Monrovia, CA
02.2014 - 02.2015
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
Merchant Sales Support
Cyberknowledge
Glendale, CA
01.2006 - 06.2008
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
Education
Associate of Science - Business With An Emphasis On Computer Science
Citrus College
Glendora, CA07.2012
Associate of Science - Math Biological And Physical Sciences And Math
Citrus College
Glendora, CA07.2012
Skills
- Security issues troubleshooting
- Hardware and software installation
- Desktop component change management
- Remote worker setup
- Collaboration platform integration
- Technical Support
- Cybersecurity best practices
Accomplishments
- Graduated top of class at United Education Institute
- Supervised and coordinated a server migration for a non-profit organization
- Assembled and designed high powered Video-Game computers and workstations
Timeline
Security Guard
Diversified Protection Corporation
11.2021 - Current
Food Delivery Driver
DoorDash
04.2021 - Current
Computer Support Technician
Hewlett Packard
02.2014 - 02.2015
Merchant Sales Support
Cyberknowledge
01.2006 - 06.2008
Associate of Science - Business With An Emphasis On Computer Science
Citrus College
Associate of Science - Math Biological And Physical Sciences And Math
Citrus College
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