Yalana Tuten

Responsible for day-to-day operations in food service; cleanliness, inventory, supply, preparing, and ordering of food items and non-food supplies. Oversaw 2 employees in a supervisory capacity.

• Identified defects and non-conformities, initiating corrective actions to maintain quality assurance.
• Conducted thorough inspections to ensure product quality and compliance with industry standards.
• Communicated with production team members about quality issues.
• Inspected incoming and outgoing materials for accuracy and quality.
• Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
• Performed visual inspections and non-destructive tests where appropriate.
• Identified and documented quality discrepancies for management to develop resolutions.
• Investigated customer complaints related to product quality, working closely with manufacturing teams to resolve concerns swiftly.
• Reduced return rates with proactive quality control measures and detailed product inspections prior to shipment.
• Updated quality control records and reports.

Assisted potential and current clients with the intricacies of Medicare and retirement investments. Met with future and current clients in the office, their homes, or their places of business. Provided personalized service and advised clients on their options for handling their health and life insurance issues and retirement savings investments.

• Managed tenant relations, addressing concerns and fostering positive community interactions.
• Oversaw property maintenance operations, ensuring timely repairs and upkeep of facilities.
• Conducted regular property inspections to maintain compliance with safety standards and enhance tenant satisfaction.
• Developed and implemented strategic marketing plans to attract new tenants and reduce vacancy rates.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Followed up on delinquent tenants and coordinated collection procedures.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
• Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Coordinated with legal counsel to resolve tenant disputes.
• Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
• Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
• Enhanced security measures, significantly reducing incidents on property premises.
• Managed budget effectively, ensuring all property expenses were kept within allocated funds.
• Coordinated with legal counsel to handle eviction processes smoothly and professionally.
• Fostered positive relationships with tenants and property owners, leading to high retention rates.
• Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
• Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
• Streamlined rent collection processes, significantly reducing late payments.
• Conducted regular property inspections to preemptively identify and address maintenance needs.
• Collected and maintained careful records of rental payments and payment dates.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Implemented energy-saving initiatives, resulting in cost savings and environmental benefits.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Kept properties in compliance with local, state, and federal regulations.
• Communicated effectively with owners, residents, and on-site associates.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Delivered emergency 24-hour on-call service for tenants on building issues.