Yalanie Ramirez
Sacramento,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
After-School Program Leader
West lake Charter School
Sacramento, CA
01.2023 - Current
- Monitored student performance throughout the program duration.
- Collaborated with other staff members to create a safe environment for the students' physical and emotional well-being.
- Ensured that all paperwork was completed accurately and submitted on time.
- Encouraged positive behavior among students through positive reinforcement techniques.
- Adapted lesson plans according to the needs of each individual student.
- Developed lesson plans and educational activities to engage students.
Owner/Lash Technician
Crescent Blinks
09.2020 - Current
- Appy lashes Extensions To Clients Carefully while maintaining a clean and sanitized workplace
- Selling retail needed or aftercare
- Apply/remove lashes to each client
- Book appointments, follow up with clients, and social media sites
- Inform all clients of proper procedure and what to expect
- Efficiently and correctly do all services
Receptionist
Pure Lounge Salon
Sacramento, California
02.2021 - 08.2023
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Updated daily log book with information about visitors entering the premises.
- Responded to inquiries from internal staff members regarding office operations.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Scheduled appointments for clients, customers, and other visitors.
- Greeted visitors and provided them with assistance.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Host/Waiter
Algo Bueno Restraunt
09.2020 - 03.2021
- Provide excellent customer services to all customers
- Strive towards best customer satisfaction
- Greet customers and present menus
- Make suggestions based on their preferences
- Take and serve food/drinks orders
- Up-sell when appropriate
- Arrange table settings
Retail Associate
Champs Sports
01.2020 - 09.2020
- Kept the sales floor clean by straightening and facing merchandise
- Promoted customer loyalty and consistent sales by providing friendly service and knowledgeable assistance
- Increased sales by displaying merchandise in an appealing and orderly manner
- Did stocking and quickly alerted management to low inventory levels
Education
Beauty Institute -
Federico Beauty Institute
12.2023
High School -
Natomas High School
12.2022
Skills
- Active listening skills
- Positive and friendly
- Scheduling
- Organization skills
- Call redirection
- Multitasking and prioritization
- Positive and professional
- Front desk operations
- Clerical support
- Telephone skills
- Professional demeanor
Timeline
After-School Program Leader
West lake Charter School
01.2023 - Current
Receptionist
Pure Lounge Salon
02.2021 - 08.2023
Owner/Lash Technician
Crescent Blinks
09.2020 - Current
Host/Waiter
Algo Bueno Restraunt
09.2020 - 03.2021
Retail Associate
Champs Sports
01.2020 - 09.2020
Beauty Institute -
Federico Beauty Institute
High School -
Natomas High School