Yalawnda McKoy
Mansfield,TX
Summary
Experienced professional with expertise in land services, procurement operations, and document management. Ensuring accuracy and compliance in land acquisition processes, data management, and legal documentation review is a top priority. Proficient in utilizing technical tools such as Coupa, SAP, Salesforce, and database systems to optimize efficiency and workflow. Detail-oriented and analytical approach has successfully streamlined operations, improved quality control, and consistently delivered results under tight deadlines. Dedication to driving excellence and fostering team success is evident through meticulous planning and collaboration. Knowledgeable Representative with comprehensive background in customer service and client relations. Consistently recognized for resolving complex issues and improving customer satisfaction. Demonstrated ability in fostering positive client interactions and maintaining high service standards.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Billing & Transactions Representative
Clearway Energy Group
09.2014 - 12.2024
- Oversaw purchase order administration for a renewable energy portfolio exceeding $1.5 billion in value
- Managed accounting processes for payables and receivables for all vendors, ensured accuracy and timeliness in financial operations review and approval of all Rooftop Solar lease Contracts
- Collaborated with stakeholders to uphold compliance with Schedule C mechanic lien laws for transaction approvals
Lease Operations Administrator
Clearway Energy Group
09.2014 - 12.2024
- Facilitated seamless onboarding of small-to-medium commercial and C&I renewable customers
- Coordinated operational processes to optimize lease administration and compliance requirements
- Integrated expertise in financial management, customer relations, and compliance from prior roles to support renewable energy initiatives
- Provided answers to customer questions via phone and email, typically within 24 hours.
Retention and Sales Support Manager
Clearway Energy Group
09.2014 - 12.2024
- Acted as a central liaison between customers and internal teams to drive alignment and satisfaction
- Ensured sales team readiness by validating compliance with policies and procedures for clean and accurate sales documentation
- Resolved escalated cases for residential and commercial customers, negotiating payment plans and late fee resolutions
- Strengthened customer retention efforts by developing tailored solutions to address unique payment challenges
- Attended weekly vendor management, product and sales training events to consistently increase product knowledge.
Customer Operations Manager
Clearway Energy Group
09.2014 - 12.2024
- Oversee daily functions related to sales validation, including vendor payables and billing discrepancies
- Act as key point of contact for escalated issues, ensuring prompt and effective resolution of complex challenges
- Designed and delivered training programs to standardize customer operations processes and ensure regulatory compliance
- Authored detailed guidelines to support adherence to utility-scale compliance protocols, including Schedule Z requirements
- Created streamlined Standard Operating Procedures (SOPs) to enhance sales validation for residential and SMC sectors
- Partnered with cross-functional teams in sales and marketing to improve customer satisfaction and engagement
- Enhanced efficiency of the Coupa procurement platform for smoother purchase order processing
- Spearheaded initiatives leading to 80% reduction in customer churn and significant boost in retention
- Streamlined vendor onboarding processes, expediting payout procedures and maintaining accurate records
- Evaluated new tools and technologies for potential implementation, enhancing operational efficiency and customer experience where applicable.
- Designed and executed processes to meet business initiatives and drive continuous improvement.
Mortgage Professional
Self-Employed
08.2004 - 10.2013
- Managed mortgage closing procedures, preparing necessary disclosures and coordinating with legal teams
- Pre-qualified loan applications to determine eligibility and adherence to regulatory requirements
- Roles included underwriter, loan officer, processor and closer working closely with external financial institutions to facilitate prompt approval processes
- Collaborated with various departments to expedite the loan approval process for optimal customer experience.
- Conducted regular follow-ups with clients throughout the mortgage process, addressing any concerns or questions promptly.
- Improved client satisfaction with timely and accurate loan processing, maintaining a strong professional rapport.
- Built lasting relationships with real estate agents and other professionals, increasing referral business opportunities.
Education
Some College (No Degree) -
Northwestern State University
Natchitoches, LASkills
- Document Management
- Compliance Auditing
- Procurement Operations
- Legal Documentation
- Data Management
- Quality Control
- Project Coordination
- Verbal and written communication
- Client satisfaction
- Customer support
- Relationship management
- Underwriting
- Cross-functional communication
- Management
Certification
- Notary Public
- Certified Mortgage Signing Agent
Timeline
Billing & Transactions Representative
Clearway Energy Group
09.2014 - 12.2024
Lease Operations Administrator
Clearway Energy Group
09.2014 - 12.2024
Retention and Sales Support Manager
Clearway Energy Group
09.2014 - 12.2024
Customer Operations Manager
Clearway Energy Group
09.2014 - 12.2024
Mortgage Professional
Self-Employed
08.2004 - 10.2013
Some College (No Degree) -
Northwestern State University
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