Yalda Kaviani

- Handling membership with members and prospects.
- Welcoming and greeting everyone who enters.
- Processing payments for memberships and merchandise.
- Ensuring all the equipment is clean and sanitized, including the front desk area.
- Keeping track of supplies, such as towels , cleaning products and merchandise.

- Greet and sign in patients upon arrival; direct his or her to the appropriate location.

- Answer any questions patients may have regarding treatment plan.

- Answer and direct phone calls; take messages and schedule appointments.

- Handle printing and faxing of documents; preform basic filing, record keeping and data entry tasks.

- Assist with providing therapy services to patients under direct supervision of the Physical Therapist.

- Maintained a clean, organized inventory and displays of rotating seasonal clothing and accessories.

- Anticipated customer needs, providing them with excellent customer service while upholding brand standards.

- Operated transactions including credit, cash, exchanges and returns.

- Worked with my team to maintain smooth operations and high standards of customer service during high volume rushes.