Yalda Nazaryan

Overview

years of professional experience

Certification

Waldorf Astoria Las Vegas

05.2024 - 11.2024

Increased monthly room occupancy by 3% through strategic upselling, enhancing guest experience and driving revenue growth.
Achieved 90% positive guest satisfaction by resolving guest concerns using strong conflict resolution skills.
Performed front desk duties with attention to detail, maintaining transaction accuracy and delivering service aligned with brand standards.
Recognized by Forbes Travel Guide Shopper evaluation for meeting luxury hospitality service standards.

Spa Southern Highland

10.2023 - 09.2024

Processed financial transactions up to $1,000, ensuring accurate credit card handling and seamless guest experiences.
Delivered personalized guest service with a focus on hospitality, engagement, and client comfort by escorting spa clients to designated treatment areas.
Promoted new services using effective time management, contributing to a 3% increase in bookings; managed appointments through Jonas POS.

Pinkbox Doughnuts

09.2022 - 09.2023

Provided high-quality customer service to an average of 200 guests per shift, using strong communication and problem-solving skills to increase guest satisfaction scores by 20%.
Promoted team collaboration by completing tasks efficiently and assisting with onboarding, contributing to a service-oriented environment.
Contributed to a 10% revenue increase within one fiscal quarter by engaging in strategic initiatives and improving operational efficiency.

University of Nevada, Las Vegas

(UNLV)

05-2026