Yaleidys Villalba
Miami
Summary
Detail-oriented Dispatch Coordinator with expertise in route optimization, shipment tracking, and inventory management. Proven ability to enhance delivery efficiency and customer satisfaction through effective communication and problem-solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dispatch Coordinator
ONE USA GROUP LLC
Medley
11.2024 - Current
- Coordinated dispatch schedules to optimize delivery routes and timelines.
- Communicated with drivers to ensure efficient transportation of goods.
- Monitored shipment progress and addressed any delays promptly.
- Utilized tracking software to maintain accurate records of shipments.
- Collaborated with warehouse staff to streamline loading and unloading processes.
- Assisted in resolving customer inquiries regarding delivery status and logistics.
- Organized documentation for shipping compliance and regulatory requirements.
- Managed inventory levels to support timely dispatch operations.
- Prepared shipping documents such as bills of lading, invoices, packing slips.
- Kept customers informed of service trucks' whereabouts and expected time of service.
- Coordinated and monitored daily delivery routes to ensure timely completion.
- Created reports related to dispatching activities such as fuel usage statistics or number of loads dispatched daily, weekly, monthly.
- Tracked real-time location of vehicles using GPS technology.
- Determined most cost-effective methods for transportation of goods based on weight, volume, destination, and urgency of delivery.
- Maintained up-to-date records of freight movement and shipment tracking information in the system.
- Verified that all necessary documents are present before releasing the shipment.
- Ensured accuracy of data entry into dispatch system including load details, rates, carrier information.
- Monitored phone queue, supported emails and retrieved inbound support faxes.
- Assigned deliveries to drivers according to their availability and route optimization guidelines.
- Sorted and distributed incoming work orders to appropriate departments for confirmation of accuracy.
- Resolved billing disputes with carriers regarding payment for services rendered.
- Implemented procedures for monitoring driver hours-of-service compliance with DOT regulations.
- Organized emergency shipments when needed according to company policies.
- Negotiated contracts with carriers for transportation services at competitive rates.
- Monitored driver performance in terms of timeliness and safety regulations compliance.
- Developed relationships with carriers and vendors to ensure optimal pricing and service levels.
- Balanced technician workloads to help minimize drive time and maximize productivity.
- Investigated discrepancies between actual freight costs versus budgeted amounts.
- Managed inventory control processes such as stock rotation or item replenishment.
- Ordered parts needed by techs and arranged delivery to technician in required amount of time.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Received or prepared work orders.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
Frank Import & Export
Truck Parts & Equipment
medley fl
01.2021 - 09.2024
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
High School Diploma -
G. Holmes Braddock Senior High School
Miami 05-2003
Skills
- Route optimization
- Shipment tracking
- Inventory management
- Documentation compliance
- Dispatcher software
- Customer relationship management
- Problem solving
- Team collaboration
- Logistics management
- Route planning expertise
- Customer service
- Route planning and adjustment
Certification
Public Notary
Languages
English
Professional
Spanish
Professional
Timeline
Dispatch Coordinator
ONE USA GROUP LLC
11.2024 - Current
Frank Import & Export
Truck Parts & Equipment
01.2021 - 09.2024
High School Diploma -
G. Holmes Braddock Senior High School