Yalene Elias
Wellington,FL
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
8
8
years of professional experience
Work History
Patient Referral Coordinator
Florida Orthocare
West Palm Beach, FL
09.2023 - Current
- Maintained a database of referral information and tracked referrals received and sent out.
- Communicated with patients regarding their referral status, providing updates when necessary.
- Counselled patients on potential financial liabilities and payment requirements.
- Processed paperwork associated with each referral including authorization forms, consent documents.
- Assured regulatory compliance and professionalism across patient service.
Key Holder
Urban Outfitters, Inc.
West Palm Beach, FL
01.2022 - 09.2023
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Verified accuracy of register tills at beginning and end of shift.
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Assisted customers with product selection and resolving complaints.
Cashier
Life In Palm Beach
West Palm Beach, FL
06.2022 - 10.2022
- Processed returned merchandise by strictly following store return and exchange procedures.
- Maintained work area and kept cash drawer organized.
- Maintained current knowledge of store promotions to highlight sales to customers.
Cashier
Forever 21
Gainesville, FL
07.2021 - 12.2021
- Welcomed customers, offering assistance to help find store items.
- Maintained work area and kept cash drawer organized.
- Helped customers find specific products, answered questions, and offered product advice.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Apartment Leasing Agent
The Pavilion on 62nd
Gainesville, FL
03.2021 - 06.2021
- Received rent payments and tracked transactions in accounting software.
- Escalated critical issues to property manager to deliver immediate resolution.
- Prepared leases, move-in and move-out paperwork and other documents for new tenants.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Contacted and followed up with tenants on renewal notices.
Server
Chick-fil-A
West Palm Beach, FL
06.2017 - 10.2017
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Delivered food orders promptly and courteously.
Education
High School Diploma -
Royal Palm Beach Highschool
Royal Palm Beach FL05-2019
Skills
- Customer service
- Conflict resolution
- Effective communication
- Time management
- Team collaboration
- Patient communication
- Empathy in care
Timeline
Patient Referral Coordinator
Florida Orthocare
09.2023 - Current
Cashier
Life In Palm Beach
06.2022 - 10.2022
Key Holder
Urban Outfitters, Inc.
01.2022 - 09.2023
Cashier
Forever 21
07.2021 - 12.2021
Apartment Leasing Agent
The Pavilion on 62nd
03.2021 - 06.2021
Server
Chick-fil-A
06.2017 - 10.2017
High School Diploma -
Royal Palm Beach Highschool
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