YALENMIS MARRERO
Naples,FL
Summary
I am a committed professional with a passion for human relations, possessing more than ten years of experience in cognitive behavioral therapy, couples counseling, and family therapy. My dedication to supporting clients is unwavering, and I approach my work with high motivation. Additionally, I prepare immigration forms.
Overview
24
24
years of professional experience
Work History
CRS SPECIALIST
Lutheran Services
Naples
02.2024 - Current
- Completes and updated intake/assessment/follow ups and all documentation for the client in the CMS system
- Completes ACCESS form (DCF)
- Follow-up with referrals and recommendations to ensure that client goals are achieved
- Created and maintained accurate records of customer interactions using CMS software
- Assisted in developing training materials and conducting user training sessions for new employees on how to use the CMS system effectively
- Developed and implemented customer relationship management strategies to improve customer retention, satisfaction, and loyalty
- Participated in cross-functional meetings with other teams of LSF and DCF such as Tampa, Sarasota, Fort Myers, Miami
- Answered customer queries and identified needs of customers promptly and efficiently.
NOTARY ASSISTANT
Gaviota Tax LLC
Naples , FL
04.2023 - 12.2023
- Preparing immigration documents
- Assisted in the preparation of reports, presentations and correspondence
- Organized and maintained filing systems for documents and records
- Archived confidential material using established procedures
- Greeted visitors, clients and guests in a professional manner
- Developed positive relationships with internal customers through effective communication techniques
- Entered data into databases accurately and efficiently
- Agenda Tracking
- Review of Document Suitability and File
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors
- Used filing systems to improve document management and organization.
COUNSELOR
Christian Family Pentecostal Evangelical
12.2000 - 12.2021
- Counseling and guidance for families
- Teach classes on family, the psycho-pedagogical characteristics of children and teenagers
- Conducted mental health assessments with clients in order to determine appropriate interventions
- Established collaborative relationships with parents and guardians in order to provide effective care for their children
- Provided educational support by assisting students with their academic work as well as helping them develop problem solving skills
- Monitored clients' daily activities and responded appropriately when needed
- Educated staff members about mental health issues affecting students so they can better respond appropriately to those needs
- Collaborated with multidisciplinary teams, including psychiatrists, social workers, physicians, and other professionals
- Developed treatment plans to address client needs
- Collaborated with multidisciplinary teams to provide comprehensive care for clients
- Provided individual and group counseling sessions for clients.
PSYCHOPEDAGOGUE
Academies of the Arts
08.2005 - 12.2020
- Psychopedagogical interventions were provided for students and families
- In partnership with local schools, consultation services were offered to address students' behavioral issues
- Client behaviors were observed and documented during sessions
- Customer needs were identified promptly and efficiently
- Intake interviews with clients were conducted to assess their mental health needs
- Psychological assessments were conducted, and the results were interpreted to develop treatment plans
- Community members were educated about mental health services resources
- Evidence-based treatments such as Cognitive Behavioral Therapy and Dialectical Behavioral Therapy were employed
- Confidential patient records were developed and maintained in line with ethical guidelines
- Psychodiagnostic assessments and psychometric methods were utilized to aid in treatment
- A variety of therapeutic techniques, including cognitive-behavioral and psychodynamic approaches, were employed
- The role of a school resource was fulfilled for psychology students
- The clinical work of practicum students was supported
- Group techniques were applied
- Counseling was provided for students and families
- Collaboration with team members was essential to achieve project objectives and meet deadlines.
Education
MASTER OF SCIENCE IN EDUCATION -
University of Pedagogical Sciences - JOSE MARTI
12.2013
BACHELOR'S DEGREE IN PSYCHOLOGY -
Central University of Las Villas - Martha Abreu, Cuba
12.1998
Skills
- Adaptability
- Interpersonal relationships
- Child & Family Counseling
- Intake Experience / Documentation Management
- Behavioral Therapy
- Individual / Group Counseling
- Microsoft Office
Languages
- Spanish, Advanced (C1)
- English, Upper intermediate (B2)
References
References available upon request.
Languages
Spanish
Full Professional
English
Professional
Timeline
CRS SPECIALIST
Lutheran Services
02.2024 - Current
NOTARY ASSISTANT
Gaviota Tax LLC
04.2023 - 12.2023
PSYCHOPEDAGOGUE
Academies of the Arts
08.2005 - 12.2020
COUNSELOR
Christian Family Pentecostal Evangelical
12.2000 - 12.2021
MASTER OF SCIENCE IN EDUCATION -
University of Pedagogical Sciences - JOSE MARTI
BACHELOR'S DEGREE IN PSYCHOLOGY -
Central University of Las Villas - Martha Abreu, Cuba
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