YALETSY RESENDEZ
Poughkeepsie
Summary
Extremely dedicated, organized, and team oriented. Capable of quickly understanding how systems are used in order to provide efficient support. Proficient in Microsoft Office. Transcription and typing experience. Database and Data Entry experience. Fluent in English and Spanish. Ability to carry out tasks with minimal supervision.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Seeta Eye Centers
02.2025 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
Remote Recruiter
PRC Market Research
07.2023 - 11.2024
- Conducted phone outreach to potential study participants to confirm interest and verify identification, ensuring accurate data collection.
- Managed and updated participant information in the database, maintaining up-to-date profiles for ongoing research projects.
- Utilized social media platforms, including Facebook and LinkedIn, to engage potential respondents and promote study participation.
Licensed Limited Lines Agent
Economy Insurance Co.
04.2021 - 09.2022
- Provided timely and accurate insurance quotes from eight different companies, ensuring customer satisfaction and efficient service delivery.
- Managed multiple tasks simultaneously, including processing payments, handling incoming calls, and assisting clients, while maintaining a high standard of customer service.
- Completed end-of-day office procedures, such as printing reports, counting inventory, and closing operations, contributing to the office's seamless daily function.
Assistant to Secretary
Premier High School of Palmview
08.2018 - 03.2020
- Ensured accuracy and completeness of student files, maintaining up-to-date and organized records.
- Managed enrollment documentation, creating folders for new students to facilitate efficient information retrieval.
- Provided front-desk support, including greeting visitors and handling phone inquiries, while preparing documents using Microsoft Word and Excel.
Education
High School Diploma - General Education
Premier High School of Palmview
Skills
- Extremely Dedicated
- Organized
- Team Oriented
- Proficient in Microsoft Word and Excel
- Fast Typing Experience
- Fluent in English and Spanish
- Ability to Carry Out Tasks with Minimal Supervision
- Organization
- Communication
- Time Management
- Problem-solving
- Attention to detail
- Telephone etiquette
- Appointment scheduling
- Patient scheduling
- HIPAA compliance
- Appointment setting
- HIPAA guidelines
- EMR / EHR
- Medical charting
- Co-payment collection
- Customer service
- Clerical support
Languages
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Seeta Eye Centers
02.2025 - Current
Remote Recruiter
PRC Market Research
07.2023 - 11.2024
Licensed Limited Lines Agent
Economy Insurance Co.
04.2021 - 09.2022
Assistant to Secretary
Premier High School of Palmview
08.2018 - 03.2020
High School Diploma - General Education
Premier High School of Palmview
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