Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Yaletzi Quezada

Bonham,TEXAS

Summary


Professional administrative specialist with proven track record in clerical roles, focused on enhancing operational efficiency through meticulous documentation and process improvement. Known for strong collaborative skills and adaptability in dynamic environments. Recognized for reliability and results-driven approach, showcasing proficiency in data management and customer service.

Overview

4
4
years of professional experience

Work History

GM Clerk

Target
11.2024 - Current
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained a clean and safe shopping environment, ensuring compliance with company standards and regulations.
  • Conducted regular price checks, ensuring accuracy for customer convenience and satisfaction.
  • Assisted in unloading shipments upon arrival, organizing products according to store layout guidelines for easy access during restocking efforts.

Banker

Comerica Bank
12.2022 - 09.2024
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Trained new hires on customer service policies and procedures.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Received loan and utility payments, sending funds to correct destinations.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.

Administrative Assistant

Gemelli
12.2021 - 11.2022
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Addressed and resolved packaging issues, preventing potential delays in product delivery.
  • Managed inventory levels to ensure continuous production flow, minimizing downtime.

Customer Service Representative

Navient
04.2021 - 08.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Education

Associates Degree - Business

Dallas College
Dallas
05-2024

Bachelors Degree - Business

Texas Woman’s University

Diploma -

W.T White High School
Dallas, Tx
05.2020

Skills

  • Proficient in time management
  • Active Listener
  • Accountable for tasks
  • Problem solving
  • Skilled in Word, Excel, and Outlook
  • Cash Handling
  • Bilingual communication skills in English and Spanish
  • Dependable
  • Bookkeeping
  • Cooperative
  • People Oriented
  • 40 WPM
  • 10 - Key By Touch
  • Communicative
  • Customer service
  • Filing and data archiving
  • Invoice processing
  • Scheduling and calendar management

LANGUAGES

Bilingual- English and Spanish

Timeline

GM Clerk

Target
11.2024 - Current

Banker

Comerica Bank
12.2022 - 09.2024

Administrative Assistant

Gemelli
12.2021 - 11.2022

Customer Service Representative

Navient
04.2021 - 08.2021

Associates Degree - Business

Dallas College

Bachelors Degree - Business

Texas Woman’s University

Diploma -

W.T White High School

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