Yaletzy Villarreal
Fort Hood,TX
Summary
Dynamic Bilingual Customer Service Representative with 5 years of experience handling incoming calls, resolving customer issues, inputting orders, and processing shipments. Native English speaker and fluent in Spanish. Dedicated to maintaining the highest customer satisfaction while processing large volumes of calls in busy offices. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Bilingual Financial Service Representative
Fort Hood National Bank
Fort Hood, TX
06.2021 - 09.2021
- Communicated with management when customer issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish-speaking customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered up to 120 calls per day in busy, fast-paced office for both English and Spanish-speaking customers.
- Increased customer satisfaction by resolving issues
- Participated in team-building activities to enhance working relationships
Secretary
Chavez Bros. Auto Service
Weslaco, TX
01.2015 - 01.2020
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Entered data into Excel Microsoft system and updated customer contacts with information to keep records current.
Sales Representative
Michael Kors
Mercedes, TX
10.2019 - 12.2019
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Welcomed customers and provided assistance in locating and purchasing products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Bachelor of Technology - Technology Management
South Texas College
Mcallen, TX08.2022
Associate of Applied Science - Business Administration
South Texas College
Mcallen, TX12.2020
Cosmetology Certification - Cosmetology
Donna High School
Donna, TX06.2019
Skills
- Calm and Professional Under Pressure
- Revenue Quotas
- Customer Retention Strategies
- Upbeat and Positive Personality
- Order and Refund Processing
- Microsoft Office
- Active Listening
- Responsible
- Flexible & Adaptable
- Collaboration
- Financial Advisory Services
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Financial Service Representative
Fort Hood National Bank
06.2021 - 09.2021
Sales Representative
Michael Kors
10.2019 - 12.2019
Secretary
Chavez Bros. Auto Service
01.2015 - 01.2020
Bachelor of Technology - Technology Management
South Texas College
Associate of Applied Science - Business Administration
South Texas College
Cosmetology Certification - Cosmetology
Donna High School
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