YALEXI Gongora

Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of
tasks.
Maintained open lines of communication with upper management to provide regular updates on
operational progress and challenges faced by the team.
Conducted regular performance evaluations for direct reports, identifying areas for improvement and
setting development goals accordingly.
• Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Ensured compliance with company policies, industry regulations, safety standards, and local laws during
daily operations.
Contributed to long-term strategic planning discussions within the leadership team to help shape future
direction for the business unit.
Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs,
and equipment maintenance schedules.
Conducted performance evaluations, providing constructive feedback and identifying areas for
improvement.
Enhanced team productivity by implementing dynamic scheduling system that matched tasks with
expertise.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance
reviews and administered salaries for staff.
• Interceded between employees during arguments and diffused tense situations.
• Completed bi-weekly payroll for over 50 employees.

• Supervised ongoing daily production phases.
• Assisted in the recruitment process by interviewing candidates, selecting top talent for open positions within the depot team.
• Reduced downtime and increased productivity by maintaining proper inventory levels and organizing warehouse space.
• Enhanced operational efficiency by implementing streamlined processes and procedures in the depot.
• Maintained a safe working environment by enforcing safety regulations and conducting regular inspections of equipment and facilities.
• Participates in experiment design; may develop and/or coordinate research and computer protocols
• Oversees and coordinates data compilation and computation, ensuring quality control and compliance with the protocol; reviews result for validity and reliability, and provides initial analyses of results to researchers.
• Develops operating goals and objectives for the unit; implements and administers methods and procedures to enhance operations, as appropriate to the unit
• Managed over 200 emails per day and phone calls .
• Perform writing and training in CAPAs and Root Cause Analysis for Deviations.

• Write quality assurance policies and procedures as required for GMP compliance in the MARKEN and global depot network
• Maintain the external audit program and arrange for third-party depots and other external service providers as part of the vendor selection and ongoing approval process
• Perform audits of service providers that support the global network
• Review the reports from third-party service provider audits and assessment of GMP compliance
• Manage CAPA plans, collect CAPA data and identify and implement quality improvement initiatives associated with external and internal audits
• Assist in the management of client audit reports responses globally
• Ensure timely and efficient management of records pertaining to the CTD quality Assurance Group
• Assist in defining and monitoring of KPI's and other metrics to monitor the quality performance of the depot network
• Identify relevant GMP quality-related training related to the role and deliver training were required
• CAPA and Root Cause Analysis.
• Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
• Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.

• Offer consultation and recommendations to team leads on overcoming operations challenges
• Monitor work toward meeting quarterly and daily objectives
• Minimize cost and labor by reviewing schedules and inventory use
• Mentored junior staff members, providing guidance on best practices and professional development opportunities.
• Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
• Managed and Supervised over 1500 orders per shift.
• Becoming a subject matter expert on larger processes and activities.

• Train and coach other team leads from customers and own staffing in different areas especially problem solve areas
• Communicate expectations, assignments, and responsibilities clearly and professionally
• Train and coach new associates as well as associates with any issues associated with productivity ,regular team of over 30 employees.
• Maintain reports on associates' performances and assistance
• Supervise and control all associates on the floor on the activities they will perform during their shift to maintain a high level of efficiency and productivity
• Control all floor operations when area managers (am) are not available, for this specifically have received all proper training in all areas.

• Supervises and coordinates activities of workers engaged in verifying and keeping records on incoming and outgoing shipments, and preparing items for shipment.
• Contributed to cost reduction efforts by identifying opportunities for consolidation of shipments from multiple suppliers.
• Oversees incoming and outgoing shipping activities to ensure accuracy, completeness, and condition of shipments,with over 25 shipments per day.
• Inspects loading operations to ensure compliance with shipping specifications, and seals loaded boxcars and truck doors
• Inspect material handling equipment for defects and notifies maintenance personnel or contacts outside service facility for repair
• Reduced inventory discrepancies by conducting regular cycle counts and addressing root causes of variances.
• Train and coach new hires for quality control on all SOPs of the company and supervise production on all quality and control issues.

• Perform regular quality assessments on all incoming materials from vendors and outgoing products for shipping
• Reject all products and materials that fail to meet quality expectations
• Read blueprints, plans, and specifications to understand the requirements of products and services
• Measure product dimensions, examine functionality, and compare the final product to the specifications
• Recommend improvements to the production process to ensure quality control
• Document inspection outcomes by completing detailed reports and performance records
• Investigated customer complaints related to product quality, working closely with manufacturing teams to resolve concerns swiftly.
• Resolve quality-related issues in a timely manner.

• Use performance improvement techniques and principles to continually improve transportation services for customers
• Monitor and manage daily store performance on key satisfaction indicators to drive improvements
• Assisted in the development of comprehensive training materials for new hires, promoting a consistent approach to handling customer queries.
• Reduced overall wait times for customers contacting support services by optimizing staff schedules and resource allocation during peak hours.
• Identified areas of improvement in customer service processes, implementing effective solutions to optimize performance.
• Monitor customer performance (growth / decline) and provides monthly reporting,managing over 50 calls and several complaints per day .
• Maintain daily, weekly, monthly status reports on initiatives and provide updates to the management team.

• Deliver excellent service to ensure high levels of customer satisfaction
• Motivate the sales team to meet sales objectives by training and mentoring staff
• Create business strategies to attract new customers, expand store traffic, and enhance profitability
• Hire, train, and oversee new staff
• Developed a successful employee retention plan, reducing staff turnover rates significantly.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Managed inventory control, cash control, and store opening and closing procedures,overseeing over 100 clients per day .