Yalili Leal
Miami,FL
Summary
Proven Administrative Assistant at NV5, adept in customer service and data entry, significantly improved document processing and client satisfaction. Leveraged computer skills and office administration to streamline operations, enhancing efficiency by introducing digital systems and CRM implementation. Excelled in maintaining confidentiality and fostering professional relationships, contributing to a positive and productive work environment.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
NV5
12.2015 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
GED -
Miami Dade College
Miami, FL08-2014
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
Timeline
Administrative Assistant
NV5
12.2015 - Current
GED -
Miami Dade College
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