Yalily Moreno
San Jose,California
Summary
Dependable professional acknowledged for reliability, integrity and quick-learning ability. Dedicated with strong work ethic and resourceful nature. Detail-oriented and hardworking with excellent customer service and organizational skills. Looking for a new professional challenge with room for advancement and growth within the company
Overview
8
8
years of professional experience
Work History
Operations Coordinator
United Site Services
04.2023 - 02.2024
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Oversaw day-to-day operations of large teams across several sites.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Communicated with drivers and personnel to coordinate timely service.
- Maintained updated and detailed records of calls in physical and electronic database.
- Assisted in resolving customer complaints and grievances.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Auto Collision Estimator- CSR
Crash Champions
10.2022 - 01.2023
- Documented damage with photographs and detailed written descriptions.
- Inspected vehicles to evaluate necessary repairs and determine extent of damage.
- Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
- Liaised between car owners and insurance agencies about auto damage and insurance claims.
- Used CCC ONE to calculate damages and claim values.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved accounting, service and delivery concerns.
Accounts Receivable Associate
Pan American Collision Center
11.2015 - 10.2022
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
- Used accounting software to prepare weekly and monthly financial reports.
- Reviewed figures, postings and documents for correct entry, completeness and accuracy.
- Directed clients to appropriate accountants, answered phone calls and replied to office emails for excellent customer service.
- Reconciled company accounts for credit cards, employee expenses and commissions.
- Reported financial data and updated financial records in ledgers and journals.
- Monitored accounts to verify compliance with payment terms and schedules.
- Inspected account books and recorded transactions.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
Education
Associate of Arts - Accounting And Business Management
De Anza College
Cupertino, CA06.2015
Skills
- Problem-Solving Ability
- Customer Service
- Calm and Professional Under Pressure
- Figures Calculations
- Microsoft Excel
- AR and AP Expertise
- Data Inputting
- Data Collection
- Month-End Documentation
- Delegating Work
- Updating Logs
- Routing Orders
- Personnel Monitoring
- Vehicle Dispatch
- Dispatching Workers
- Navigation Support
- Adjusting Routes
- Driver Support
- Driver Routing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Coordinator
United Site Services
04.2023 - 02.2024
Auto Collision Estimator- CSR
Crash Champions
10.2022 - 01.2023
Accounts Receivable Associate
Pan American Collision Center
11.2015 - 10.2022
Associate of Arts - Accounting And Business Management
De Anza College
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