Yalinda Gonzalez
Summary
Experienced correctional officer specializing in safety enforcement and emergency response. Proven ability in conflict resolution and de-escalation techniques to effectively manage inmate behavior. Strong understanding of legal and ethical standards, ensuring compliance and maintaining a secure environment.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Armed Security Officer Supervisor
Delta Five Security
Miami, Florida
02.2026 - Current
- Implemented security strategies to enhance overall safety for clients and employees.
- Supervised security personnel, ensuring strict adherence to protocols and enhancing overall compliance.
- Conducted thorough inspections of premises to uphold security standards and identify potential vulnerabilities.
- Developed incident reports detailing security breaches and responses taken.
- Maintained comprehensive records of daily observations and incident reports to support response strategies and informed decision-making.
Operations Supervisor
Allied Universal Security Services
01.2026 - 02.2026
- Managed daily operations, facilitating smooth workflows and on-time task completion.
- Supervised daily operations, ensuring adherence to safety and quality standards to maintain operational integrity.
- Implemented process improvements that streamlined operations and reduced delays.
- Coordinated workflow among team members to enhance productivity and streamline efficiency.
- Mentored staff, fostering skills development and improving team performance.
Correctional Officer Sergeant
Department of Corrections
09.2023 - 01.2026
- De-escalated volatile inmate situations through effective communication techniques.
- Managed disturbances promptly, ensuring safety by applying appropriate force per guidelines.
- Monitored inmate behavior to deter criminal activities and escape attempts.
- Maintained facility order by conducting thorough searches and head counts.
- Trained junior officers on security protocols and emergency response, enhancing team preparedness.
- Documented daily inmate counts to ensure accurate recordkeeping and accountability.
Front Desk Receptionist
EMJAC
06.2023 - 09.2023
- Welcomed and assisted visitors, creating a positive first impression and enhancing overall experience.
- Enhanced visitor experience by professionally greeting and assisting all guests.
- Delivered exceptional customer service, ensuring client satisfaction and retention.
- Resolved customer inquiries and complaints promptly, demonstrating strong service skills.
- Managed multi-line phone system, efficiently directing calls to appropriate departments.
- Managed multi-line phone system, effectively transferring calls to appropriate departments.
- Streamlined incoming calls by directing them to staff or efficiently taking messages.
Dental Front Office Receptionist
Miami Perfect Smile
01.2023 - 05.2023
- Scheduled and confirmed patient appointments, improving patient flow and minimizing wait times.
- Maintained and updated appointment calendars, ensuring optimal scheduling and reducing scheduling conflicts.
- Managed patient records confidentially using dental office software.
- Processed payments accurately for services, including cash and credit transactions.
- Cultivated positive relationships with patients, contributing to a welcoming office environment and increased patient satisfaction.
Legal File Clerk
Law Office of Brian Hersh
06.2021 - 12.2022
- Guaranteed timely court filings, ensuring compliance with all filing regulations.
- Elevated attorney productivity by efficiently preparing pleadings and motions.
- Safeguarded sensitive client information, adhering strictly to corporate confidentiality policies.
- Coordinated meetings among attorneys, clients, and expert witnesses to ensure clear communication and collaboration.
- Provided customer service by addressing client inquiries regarding legal matters, enhancing client relations.
- Gained knowledge of law office management by completing relevant education courses.
Education
High School Diploma -
North American Academy
Miami, Florida04-2023
Skills
- Security enforcement
- Crisis management
- Emergency response
- First aid certification
- Emergency preparedness
- Risk assessment
- Operational oversight
- Correctional procedures
- Inmate supervision
- Policy enforcement
- Security protocols
- Conflict de-escalation
- Conflict resolution
- Observation skills
- Safety awareness
- Mental health awareness
- Supervision skills
Languages
- English - Advanced
- Spanish - Advanced
Certification
Florida Corrections Certification
Timeline
Armed Security Officer Supervisor
Delta Five Security
02.2026 - Current
Operations Supervisor
Allied Universal Security Services
01.2026 - 02.2026
Correctional Officer Sergeant
Department of Corrections
09.2023 - 01.2026
Front Desk Receptionist
EMJAC
06.2023 - 09.2023
Dental Front Office Receptionist
Miami Perfect Smile
01.2023 - 05.2023
Legal File Clerk
Law Office of Brian Hersh
06.2021 - 12.2022
High School Diploma -
North American Academy