Yaling Du
Malden,MA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Waitress
Nan Xiang Express
Boston, MA
08.2023 - Current
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Operated cash registers, credit card machines and other related equipment accurately.
- Maintained cleanliness of work area throughout shift.
- Replenished condiments, napkins, utensils and other necessary items during shifts.
- Greeted customers and provided friendly customer service.
- Greeted customers promptly and responded to questions.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Processed customer payments quickly and returned exact change and receipts.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Adhered to company policies regarding attendance and punctuality.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Front Desk
Hong Kong Eatery
Boston, MA
02.2023 - Current
- Greeted guests and answered questions about menu items.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Took orders from patrons accurately and efficiently.
- Replenished beverages when necessary.
- Responded to ad hoc cleaning duties at end of shift.
- Stocked server areas with supplies before, during and after shifts.
- Resolved customer complaints or answered customers' questions.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Greeted customers and answered inquiries in a friendly manner.
- Ensured that front desk area is clean and organized at all times.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Interpreted and explained work procedures and policies to brief staff.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained updated knowledge through continuing education and advanced training.
Quality Control Inspector
Photonwares Corporation
Woburn, MA
02.2022 - 04.2023
- Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.
- Compared product and materials colors, shapes, textures and grades with predetermined templates.
- Adhered to safety protocols to minimize equipment damage and avoid injuries.
- Learned new testing methods through continued education and research.
- Completed non-destructive tests and conducted continuous inspections.
- Recommended improvement measures to production process to meet quality control standards.
- Maintained records of all nonconforming products and completed corrective actions as required.
- Administered competency tests to determine engineers or operators are qualified to use equipment.
- Recommended essential corrective actions based on test results.
- Identified production concerns and worked with supervisors to understand and remedy situations.
- Consulted with engineers to resolve quality, production, and efficiency problems.
- Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
- Adhered strictly to Good Manufacturing Practices guidelines at all times.
- Generated reports summarizing inspection results, defect trends, and other statistical data.
- Identified areas for improvement in existing processes, procedures, and equipment.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Selected samples for use as test models.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Notified supervisors or other relevant personnel of test or production issues.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
Education
Graduate - Western Food
Culinary Skill Institute
China12-2018
Skills
- Order Accuracy
- Safe Food Handling
- Menu Recommendations
- Guest Relations Management
- Customer Service
- Serving Expertise
Languages
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
English
Elementary
Taishanese
Native/ Bilingual
Timeline
Waitress
Nan Xiang Express
08.2023 - Current
Front Desk
Hong Kong Eatery
02.2023 - Current
Quality Control Inspector
Photonwares Corporation
02.2022 - 04.2023
Graduate - Western Food
Culinary Skill Institute
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