Yalise Terry
San Antonio,TX
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating growth.
Overview
11
11
years of professional experience
Work History
MSA/Paps & Dysplasia GS05-5
BAMC
Fort Sam Houston, TX
10.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Understood and followed oral and written directions.
- Use of office Automation to consolidate, prepare and edit reports.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Review Lab results to relay to Providers and send letters to patients.
MSA/Rei GS04-6
BAMC
Fort Sam Houston, TX
12.2021 - 10.2022
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Performed a variety of receptionist, clerical and record keeping duties.
- Maintained Administrative case files by initiating/extracting information for the record.
- Prepared recurring reports for management's informational purposes,
- Scheduled patient appointments and adjusted templates for changes to schedule as needed.
- Exceeded customer satisfaction by finding creative solutions to problems.
MA/Tech
BAMC/Contractor
Fort Sam Houston, TX
11.2012 - 12.2021
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Participated in educational programs designed to improve knowledge of health care practices.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Documented activities and recorded information in EMR system.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Education
Some College (No Degree) - Nursing
Cuyahoga Community College
Cleveland, OHSkills
- Clerical Support
- First Aid/CPR
- Team Building
- Customer Relations
- Verbal Communication
- Recordkeeping
- Multitasking
- Self-Directed
- Data Management
- Organizational Skills
- Written Communication
- Customer Service
- Task Prioritization
Accomplishments
- Cash Award/DHA-June 2023
Skills
- Attended A3 Training/Practical Problem solving
Timeline
MSA/Paps & Dysplasia GS05-5
BAMC
10.2022 - Current
MSA/Rei GS04-6
BAMC
12.2021 - 10.2022
MA/Tech
BAMC/Contractor
11.2012 - 12.2021
Some College (No Degree) - Nursing
Cuyahoga Community College
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